Showroom Sales Support Representative

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are seeking a detail-oriented, customer-focused Showroom Sales Support Representative to provide critical behind-the-scenes support to our showroom consultants. This entry-level role is ideal for someone who enjoys organization, communication, and supporting a high-performing sales team.

Position Details:

Location | Onsite - Naples, FL

Schedule | Tuesday to Friday – 9am to 5pm and Saturday 10am – 3pm

Key Responsibilities:

• Serve as a primary point of contact for customer communication via phone and email, handling order updates, product inquiries, scheduling, and follow-ups with professionalism and a solution-oriented approach
• Support showroom consultants throughout the sales process by preparing quotes, assisting with order entry, confirming project details, and managing documentation
• Coordinate post-sale activities including order tracking, vendor communication, and delivery/installation scheduling to ensure a seamless customer experience
• Assist the sales team with administrative tasks, open orders, and product research so consultants can focus on selling
• Maintain accuracy in orders, pricing, and documentation through strong attention to detail and organization
• Support daily showroom operations, including maintaining pricing tickets, materials, and overall readiness

What You Bring:

• Strong phone presence and professional communication skills
• Highly organized with the ability to manage multiple tasks and follow through
• Detail-driven mindset with a focus on accuracy and efficiency
• Team-first attitude with a willingness to jump in and support wherever needed
• Positive, coachable attitude with a strong work ethic and desire to grow

Technical & Administrative Skills:

• Comfortable working in a fast-paced, process-driven environment
• Proficiency in Microsoft Outlook, Excel, and Teams (CRM/order system experience a plus; training provided)
• Ability to quickly learn internal systems and processes

Preferred Qualifications:

• 0-3 years of customer service, administrative, retail, or showroom experience preferred
• Interest in home building, design, or appliance/plumbing industries
• Growth Opportunity:
• This role offers a strong foundation for growth into advanced support or showroom sales positions.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

ore!

-

Pay Range:

-

$18.71 - $29.92

-

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

-

This role is Bonus or Incentive Plan eligible.

-

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

-

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information