Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
The Opportunity
The role holder is responsible for leading and developing the regional centre of excellence for shipping within EMEA, through managing a team of import, export and shipping specialists. The role holder will be the subject matter expert (SME) for Customs compliance, international trade documentation and trade compliance requirements for the import and export of all products within EMEA, with the focus of ensuring that all orders shipped reach the customer as and when expected, within set performance and cost parameters.
Ultimately, you will deliver high quality customer service, operational excellence, and value creation, through the following key accountabilities:
Key Accountabilities:
Team & People Leadership: Provide day-to-day leadership, coaching, and development plans for the Shipping team
Import & Export Compliance: Apply correct procedures to meet HMRC/EU regulations, manage Letters of Credit, and supervise dangerous goods shipments
Performance & Continuous Improvement: Identify and report KPIs, use data to improve service and cost efficiency
Freight Partner Management: Select and manage carriers for best-in-class service and value
Stakeholder Engagement: Build strong relationships and share documentation and performance insights
About You:
Proven experience in import/export regulations and customs clearance
Expert level knowledge of HMRC/EU compliance, tariff codes, and dangerous goods handling
Exceptional document handling, control and management
Detailed knowledge of letters of credit
Experienced in the shipping of Lithium-Ion batteries
A flexible, dynamic, self-driven and proactive individual; able to motivate self, team and others; easily accepts constructive input from others
Evidence of strong leadership ability and a natural bias for action; capable of leading through influence while using facts to drive decisions
A strong collaborator, capable of building great relationships with stakeholders, colleagues and external partners
Capable of working under pressure, in a fast-paced environment, with the ability to manage conflict and positive resolution of issues
Member of relevant professional body
Fluent in English
Desired Skills:
Qualified in the IATA dangerous goods regulations (IATA DGR) and Holder of Dangerous goods licence
Experience within pharmaceutical and/or medical device supply chain organisations
Experience of shipping product the Middle East, Africa and eastern Europe
Experience of GDP (Good Distribution Practice) and QMS (Quality Management System) environments
Experienced gained working within complex European/ EMEA matrix organization
Experience of working within a Quality Management environment, gained within either medical devices (ISO13485), food, pharmaceuticals or similar business
Yellow or Green Belt Lean Six Sigma knowledge and experience preferred
Microsoft packages including Word, Excel & PowerPoint
Experience of Oracle inventory applications
Why choose us?
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.
Cochlear Offers You:
Competitive salary
25 days holidays (plus UK Bank Holidays)
company pension
flexible working patterns and the possibility to work remotely up to 40% per week
yearly salary review
Pension scheme
Group Life Insurance
Group Income Protection
Employee Referral Bonus
Service Anniversary Reward
Cycle to work scheme
Vitality health care
Medicash cashplan
free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.
In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.