At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Data Centers
Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.
Summary
The Shipping & Receiving Coordinator plays a vital operational and customer-facing role within our 11-acre data center facility. This position blends high-touch customer service with hands-on shipping and receiving duties to ensure all inbound and outbound materials are processed safely, accurately, and efficiently.
The Coordinator is responsible for receiving large freight trucks, UPS, FedEx, USPS, and other carrier deliveries, properly inventorying packages, and storing them at the dock until customers request delivery. A major component of the role is real-time interaction with customers to locate packages, coordinate delivery inside the facility, and provide timely, accurate support.
This role also includes dock space management, pallet jack and forklift operation, and maintaining a clean, safe, and compliant work environment. The Coordinator will monitor the service management ticketing system for daily tasks, which may include customer requests, escorting, material handling, and operational support.
IMDC is seeking individuals who are energetic, customer-obsessed, eager to learn, and adaptable to a fast-paced, evolving environment. A strong sense of urgency, professionalism, and dedication to safety and service excellence is essential. This is a full-time shift position and may require working 1st, 2nd, or 3rd shift, including nights, weekends, and holidays.
Receive and process all incoming shipments, including large freight, UPS, FedEx, USPS, and third-party carriers.
Inventory and log all packages and ensure safe storage until customer delivery requests are received.
Provide real-time customer support to locate, identify, and deliver packages throughout the data center facility.
Manage dock space to ensure efficient flow, safety, and organization.
Coordinate outbound shipments and ensure proper documentation and handling.
Monitor the service management ticketing system for assigned daily tasks such as customer requests, escorting, and material handling.
Maintain a clean, organized, and hazard-free receiving dock and surrounding work areas.
Operate pallet jacks and forklifts; follow proper safety procedures and equipment-handling guidelines.
Troubleshoot equipment issues, report malfunctioning equipment, and assist with scheduling preventive maintenance or repairs.
Support site recycling and refuse handling processes and coordinate pickups as needed.
Actively promote and uphold IMDC safety standards; adhere to all safety procedures and report unsafe conditions immediately.
0–1 years of experience in customer service, high-volume warehouse operations, or data center environments preferred, but not required.
Forklift experience preferred; must be able to operate a pallet jack. Forklift certification or ability to become certified required.
Strong customer service mentality — this is a customer-interactive, service-driven role.
Multitasking ability; comfort working across multiple systems and managing shifting priorities throughout the day.
High attention to detail and strong process discipline; ability to follow documented procedures and adhere to Iron Mountain safety standards.
Strong organizational and time-management skills with minimal supervision.
Desire for career growth — we encourage long-term development within Iron Mountain.
Ability to work varied shifts, including potential nights, weekends, and holidays.
Must be able to obtain and maintain any required security clearances or background checks needed to support customer requirements.
Overtime opportunities may be available.
What We Offer:
401(k), Employee Stock Purchase Plan
Medical, Dental and Vision benefits - Day One
Employee Assistance Program
Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
Professional Development and Training
Referral program
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Operations Group