Shipboard Operations PMO Specialist

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Specialist, Shipboard Operations PMO, plays a critical role in supporting the governance, coordination, and structured execution of initiatives across Shipboard Operations. In this role, you will partner with Marine, Hotel, Port Operations, and supporting functions to ensure projects are properly tracked, documented, and aligned with established PMO standards.

This role does not own operational execution but ensures that initiatives are organized, transparent, and progressing according to agreed timelines. The position requiers strong analytical thinking, excellent communication skills, and the ability to maintain structured oversight across multiple workstreams. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, multi-stakeholder environment.

Essential Functions

•  Support the tracking and documentation of shipboard initiatives, projects, and operational priorities within PMO tools and governance frameworks 
• Maintain project records, status updates, risk logs, and documentation to ensure visibility and alignment across Shipboard Operations 
• Assist in the preparation of reporting materials and dashboards summarizing progress, risks, and key milestones for leadership review 
• Coordinate cross-functional meetings related to shipboard initiatives, documenting action items and ensuring follow-through.
• Issue and track tasks resulting from governance forums, alignment meetings, and project reviews.
• Support the intake and organization of new initiatives within the Shipboard Operations portfolio structure. 
• Assist with the standardization and continuous improvement of PMO processes, templates, and reporting tools.
• Monitor deadlines and escalate potential timeline risks to PMO leadership when necessary.
• Provide structured administrative support related to project governance, documentation management, and tool optimization. 

Competency

•  Bachelor’s degree in Business Administration, Project Management, Operations, or related field preferred (relevant experience may substitute) 
• 2+ years of experience in project coordination, program support, or operational administration 
• Experience with project and collaboration tools such as Smartsheet, Microsoft Planner, SharePoint, BI dashboards, or similar platforms 
• Strong organizational and documentation skills with high attention to detail 
• Ability to summarize project status clearly for leadership audiences 
• Excellent written and verbal communication skills in English 
• Ability to manage multiple priorities in a deadline-driven environment 
• Proactive mindset with strong accountability and follow-through 

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.