The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Shift Manager Surveillance, you will lead the team responsible for protecting the integrity of our gaming operations while ensuring the safety of our guests, employees, and company assets. Serving as the eyes and ears of the property, you’ll oversee the daily operations of the Surveillance team, ensuring all activities align with departmental procedures, company policies, and Gaming Commission regulations.
In this leadership role, you will guide and develop Surveillance Operators, oversee investigative activities, and maintain the high standards that keep our gaming environment secure, fair, and compliant.
THE SCHEDULE:
Swing Shift | 4:00pm – 12:00am
Must be open and flexible to work outside of the primary schedule including varied shifts, weekends and holidays
THE DAY-TO-DAY:
Lead and supervise Surveillance Lead Operators and Operators during assigned shifts
Oversee CCTV monitoring operations, investigative reviews, and daily surveillance reporting
Ensure accurate documentation of observations, incidents, and investigative findings
Review video related to jackpots, guest complaints, procedural concerns, theft incidents, and risk management matters
Maintain proper handling, storage, and preservation of surveillance evidence and video files
Serve as a key point of contact for Gaming Commission representatives and outside regulatory agencies during incidents or investigations
Maintain an in-depth understanding of casino games, game protection, cheating methods, and advantage play techniques
Train and mentor Surveillance Operators while maintaining departmental Standard Operating Procedures
Coordinate shift schedules and ensure proper coverage across the surveillance floor
Conduct one-on-one meetings with team members, provide coaching, and address performance concerns
Support hiring efforts, participate in interviews, and assist with team development and promotions
Partner with technical teams to report and resolve surveillance equipment issues
THE IDEAL CANDIDATE:
Brings 2+ years of gaming and/or surveillance experience, including supervisory responsibilities
Demonstrates strong knowledge of casino games, slot operations, cage procedures, and gaming regulations
Thrives in a fast-paced environment requiring strong attention to detail and investigative thinking
THE PERKS & BENEFITS:
Wellness incentive programs to support your physical and mental well-being
Access to exclusive discounts on hotel stays, dining, entertainment, and retail across MGM Resorts
Free meals in our Employee Dining Room while on shift
Comprehensive health, income protection, and paid time off benefits
Opportunities for professional growth and advancement within a world-class culinary team
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11826
Are you ready to JOIN THE SHOW? Apply today!