Overview:
Completes multiple task-oriented operational duties of varying difficulty and urgency required on a daily basis to ensure clients are charged accurate fees.
Primary Responsibilities:
- Process routine and standard transactions according to established procedures.
- Communicate with internal business partners and related service partners as required.
- Escalate non-standard or high risk exceptions to more experienced personnel as appropriate.
- Prioritize and manage own workload to meet service level agreements and internal service delivery standards.
- Identify and report all risk and compliance issues, breaches and suspicious activities to management.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
This position is within the WISD Fee team.
Education and Experience Required:
Combined minimum of 4 years’ higher education and/or work experience
Comfortable operating in a team environment
Experience using pertinent word processing and spreadsheet software
Willing to work a flexible schedule as needed
Effective verbal and written communication skills
Education and Experience Preferred:
Bachelor’s degree
Minimum of 1 years’ experience in financial services industry
Basic understanding of financial products
Knowledge of pertinent Bank systems
Ability to work under time constraints
Knowledge of accounting principles
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Burlington, Vermont, United States of America