SFDC Platform Business Process Architect

SFDC Platform Business Process Architect

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Global Sales at HPE is about building the future. We are redefining what’s next and combining our legacy of innovation with a bold new goal to accelerate everything we do. Our sales organization is comprised of 10,000+ professionals in sales, presales, service, and support functions. Together with our partners, we deliver global, commercial, public sector & small/medium business customers throughout 11 geographies. We’re transforming businesses. Join us redefine what’s next for you.

What you’ll do:

The Salesforce.com (SFDC) Platform Business Architect will recommend, design and support the execution of SFDC processes across multiple capabilities to meet requirements and platform standards, while delivering business value, aligned to HPE's Sales Experience strategy and focus.

Responsibilities:

• Ensures cross capability alignment and consistency in tool and feature usage within HPE's SFDC - CRM platform.
• This is a key role for supporting efficiency and productivity across the Platform by acting as the bridge across the SFDC capabilities.
• This role is responsible for researching, assessing and supporting the implementation of new innovations and industry leading solutions.
• Required role given the volume of Sales and Partner Experience, Global Operations and BU funded strategic programs, as well as platform operations management and production activities.
• Provides reporting and analytics related to impact, usage and adoption
• Support the management and execution of SFDC platform processes across multiple capabilities to meet both requirements and platform standards
• Support the Release Management process throughout all phases from scope through delivery, validation and support

What you need to bring:

Education and Experience Required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 10+ years experience
• Salesforce Certifications

Knowledge and Skills:

• Broad range of industry knowledge and experience of technology roadmaps and innovation potential across CRM platforms
• Extensive expertise in business and sales operations processes and their application to business-wide systems, particularly CRM systems and platforms including SFDC
• Expert knowledge of Salesforce.com roadmaps and capabilities including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and AI offerings including Agentforce and Data Cloud
• Build relationships across the business units with customer, partner and sales facing teams and recommend best-in-class SFDC solutions for customers and partners
• Extensive experience designing and developing business-wide sales operations support systems and solutions
• History of delivering innovation within CRM – SFDC with examples of supporting new technologies and practices
• Key interface with cross functional teams such as IT, vendors, marketing, business units, as well as global functions
• Extensive experience in delivering process and operational improvements in CRM – SFDC
• Oversees the appropriate use of customer and sales data for customer and business decisions related to SFDC CRM capabilities.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Master

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.