Servicing Operations Specialist

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $30 billion in loans funded
• Homes financed: 100,000+ projects funded for our customers across the country
• Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 500 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy.

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THE TEAM

The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved.  Our goal is to provide the best mortgage experience for our customers and keep them coming back. 

PURPOSE OF THE ROLE

As a Servicing Operations Specialist, you will be responsible for administrative components of loan servicing such as: Tax and Insurance Monitoring/review/payment, Partial Release Processing, and Insurance Claim Monitoring

KEY RESPONSIBILITIES

• Monitor and review borrower insurance (Hazard, Flood) and lender placed insurance documentation

• Manage delinquent property tax review and payment process 

• Manage reconveyance, partial lien release, ADU Subordination, and CEMA request processes

• Manage loss draft process, including release of insurance claim funds

• Coordinate with borrower and other relevant stakeholders (e.g. custodian, investors) to resolve any issues with documentation (insurance, liens, reconveyance, etc) 

• Collaborate with other departments to provide a useful feedback loop for process updates

• Resolve escalated issues or documents from Servicing and other departments

• Document all customer interaction in Kiavi’s system of record 

• Requesting weekly collateral file releases from document custodian for PIF securitization loans

• Functioning as a mentor and escalation contact for the Servicing Team relating to areas of expertise

• Participate in monthly vendor calls to insure accountability to SLA’s and improve processes 

EXPERIENCE & QUALIFICATIONS: 

• Ability to rapidly context switch between insurance, taxes, lien releases, and other tasks throughout the day

• Ability to detach and prioritize a large workload in order of importance and deadline

• Familiarity with Google Suite and Microsoft Office, particularly Sheets and Excel

• Experience with Salesforce preferred

• 2-3 years prior experience in mortgage loan servicing or origination, and familiarity with industry jargon and terminology

• Escrow or Insurance experience preferred

• Title review experience preferred

• Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the processing steps involved  

• In-depth knowledge of Tax, Escrow Analysis, Hazard Insurance, and Reconveyances preferred

• Vendor management experience preferred

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Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $40,000 to $60,000 + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits.

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Benefits and Perks 

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.

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Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. 
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process. 
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.

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Kiavi is an Equal Opportunity Employer
San Francisco Fair Chance Ordinance Police Code, Article 49

We use E-Verify to confirm the identity and employment eligibility of all new hires.