Services Specialist - Service Delivery Coordination

Services Specialist - Service Delivery Coordination

Do you enjoy serving as the primary customer interface while coordinating service delivery and ensuring efficient execution of upper completions operations?

Would you like to leverage your technical expertise in cased hole completions to drive operational efficiency, support rigsite activities, and enhance customer satisfaction in a fast‑paced environment?

Join our team!

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.
 

Partner with the best

The Services Advisor – Service Delivery Coordination serves as the Technical Services Coordinator (TSC) and primary customer interface for the Upper Completions scope of work. This role is responsible for coordinating service delivery activities, supporting operational execution, and ensuring efficient utilization of personnel, equipment, and inventory while maintaining the highest standards of safety, quality, and customer service.

As a Services Specialist - Service Delivery Coordination, you will be responsible for:

• Serving as the customer-facing Technical Services Coordinator (TSC) for the Upper Completions scope of work.
• Acting as a local Subject Matter Expert in Cased Hole Completions, IPS products, with experience with Fiber Optic technologies being considered an advantage.
• Forecasting and tracking job revenue on a weekly basis to ensure financial targets are achieved.
• Forecasting and tracking equipment delivery on a weekly basis to ensure financial targets are achieved.
• Coordinating, forecasting, and scheduling equipment preparation with the ARMO team and resources to maximize operational efficiency and inventory utilization.
• Working closely with the Scheduling and Competency Leader to align personnel deployment with rig schedules and operational requirements.
• Maintaining strong proficiency in Job Cycle management and Job Center utilization to ensure effective operational tracking and execution.
• Ensuring compliance with internal and customer Health, Safety, and Environmental (HSE) policies and procedures to maintain a safe and compliant work environment.
• Providing timely technical support to the customer during rigsite operations.
• Supporting Root Cause Investigations by collaborating with Technical Service Delivery and Product Line teams to drive continuous improvement.

Fuel your passion

To be successful in this role you will need:

• Have a Bachelor’s degree from an accredited university or equivalent experience in a relevant technical field.
• Have strong technical expertise in Cased Hole Completions and service delivery coordination.
• Have the ability to coordinate operations, manage stakeholders, and support customer-facing technical execution effectively.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours – flexing the times when you work during the day to help you fit everything in and work when you are most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

•              Contemporary work-life balance policies and wellbeing activities

•              Comprehensive private medical care options

•              Safety net of life insurance and disability programs

•              Tailored financial programs

•              Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Advisor - Service Delivery Coordination