Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
Job Summary
The Services Solution Manager owns the end-to-end sales operations lifecycle for services engagements, coordinating all stakeholders to ensure each deal is deliverable, contractually compliant, and achieves targeted gross profit. This role is accountable for advancing services opportunities from initial scoping through booking, serving as the central point of coordination and approval for all pre-sales activities within the Region they’re aligned to.
Core Responsibilities
Services Deal Management
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Own the end-to-end sales operations lifecycle for services deals, serving as the central point of coordination and approval from scoping through booking.
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Review and approve LOEs, SOWs, vendor agreements, Project Change Requests (PCRs), and non-billable (NB) time requests for completeness, pricing accuracy, profitability, and deliverability per Trace3 standards.
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Advise scoping resources and Sales on engagement models, assumptions, and standards; ensure service items and commercial terms are correctly represented to enable successful downstream booking, delivery and invoicing.
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Ensure the work package (LOE, approval, vendor agreements, etc.) and client folder are complete for TCA & Project Operations handoffs.
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Participate in pipeline reviews; verify opportunity data and services metadata are current to support automated handoffs, demand planning and project creation.
Project Sourcing & Staffing
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Translate pipeline demand into resource requests; coordinate with RMO/VMO to secure the right skill, at the right time, and the ideal margin.
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Initiate vendor and subcontractor onboarding in accordance with standards and ensure readiness to start upon execution.
Financial Governance
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Validate financial models and margin guardrails prior to approval; surface material risk, constraint, or exception to Service Operations leadership.
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Confirm alignment between scope, pricing, billing terms, service items, and booking requirements to prevent downstream billing/invoicing defects.
Enablement & Communication
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Onboard new Sales resources on services standards, delivery handoffs, and required pre-sales artifacts.
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Serve as a conduit for non-technical presales issues and cross-functional clarifications through handoff to PM/Project Operations.
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Promote services goals in region and support user adoption of new standards, tools, processes, offerings, etc.
Required Qualifications
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Bachelor’s degree or equivalent experience; 5 – 7+ years in professional services sales/pre-sales, operations, project management or delivery-adjacent roles.
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Demonstrated acumen across scope, pricing, cost models, gross profit, and contractual terms & conditions.
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Proven cross-functional influence partnering with Sales, PMO, Project Operations, Resource Management, and Vendor Management.
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Working knowledge of NetSuite, Smartsheet, and PSA/CPQ/contract tooling (e.g., Provus, Conga) preferred.
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Excellent written and verbal communication; able to simplify complex operational requirements for diverse stakeholders.
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Strong problem solving; anticipates operational risks and implements preventative guardrails in pre-sales stage.
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Ability to manage multiple approvals concurrently and deliver under time pressure; strong attention to detail.
Location & Travel
Candidate must be located in the United States within either the Pacific or Mountain Time Zone. There will be occasional travel for regional enablement, QBRs, and operating reviews (as needed).
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.