What success looks like in this role:
Performs software QA engineering for assigned ServiceNow applications and modules, with a focus on both functional and regression testing.
Collaborates with the Engineering POD and other stakeholders to review client requirements, solution design and related functional specifications.
Designs, develops and maintains detailed test plans and test cases based on functional and technical specifications for ServiceNow features and customizations.
Designs, builds and maintains automated test suites using ServiceNow Automated Test Framework (ATF), and contributes to enhancing the overall test automation strategy.
Executes manual and automated test cases, analyzes results, logs defects and reports findings to relevant stakeholders and teams in a clear and structured manner.
Investigates, triages and troubleshoots issues, providing clear insights, root-cause inputs and recommendations to developers, product owners and leadership.
Prepares and maintains test documentation, test evidence and reporting artifacts throughout the software development lifecycle.
Contributes to continuous quality improvement initiatives for the ServiceNow platform, including test coverage optimization and regression risk reduction.
Estimates effort and timelines for own testing (manual and ATF-based), providing inputs into overall test planning and sprint commitments.
Provides guidance and mentorship to junior testers on ServiceNow testing practices and effective use of ATF.
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You will be successful in this role if you have:
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