Job Description:
Key Responsibilities
1. Requirements Gathering & Process Mapping
· Participate in discovery workshops with legal stakeholders.
· Translate legal processes (intake, matter management, contract review, litigation workflows, etc.) into clear functional requirements.
· Provide insight into legal terminology, regulatory obligations, and operational nuances.
· Support creation of process maps and user stories that reflect legal standards.
2. Act as a Bridge Between Legal Teams and ServiceNow Delivery
· Serve as the domain expert to inform designers, BAs, and developers.
· Clarify legal context behind workflows, approvals, confidentiality requirements, and decision points.
· Ensure technical solutions align with real-world legal practice.
3. Workflow Validation & Compliance Alignment
· Review proposed designs and configurations to ensure they reflect correct legal logic.
· Identify legal risks, compliance constraints, or mandatory steps that must be preserved.
· Validate ServiceNow LSD workflows for accuracy, completeness, and legal integrity.
4. Legal Roles, Permissions & Access Control Guidance
· Advise on legal role structures (e.g., General Counsel, Paralegal, Legal Admin).
· Define access rules based on ethics, confidentiality, privilege, and jurisdictional requirements.
· Support creation of role-based access models.
5. Testing & Quality Assurance (UAT Support)
· Develop test cases representing real legal scenarios and exceptions.
· Participate in User Acceptance Testing to validate legal workflows, templates, forms, and matter handling.
· Sign off on legal accuracy and operational fit.
6. Documentation & Governance Support
· Assist in drafting process documentation, user guides, and legal workflow definitions.
· Support governance decisions on template management, document handling, and workflow updates.
· Advise on ongoing operational improvements post–go-live.
7. Change Management & User Adoption
· Support onboarding and training of legal users by explaining system logic in legal terms.
· Help legal staff understand how ServiceNow supports compliance, workflow transparency, and efficiency.
· Act as a trusted liaison between the implementation team and legal department.
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Required Qualifications
Education & Knowledge
· Bachelor of Law, or equivalent legal education.
· Strong understanding of legal operations, workflows, and terminology.
· Knowledge of legal intake processes, matter management, or contract lifecycle workflows.
Experience
· Experience working with legal departments, law firms, or legal operations teams.
· Familiarity with digital transformation or workflow automation projects (ServiceNow experience preferred but not mandatory).
· Experience aligning legal processes with operational or technical systems.
Skills
· Excellent communication, able to explain legal concepts to technical teams.
· Strong analytical and problem-solving skills.
· Ability to map legal processes and define requirements clearly.
· Understanding of confidentiality, privilege, and compliance constraints.
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Preferred Qualifications
· Prior experience with ServiceNow LSD, Legal Operations technology, or legal workflow tools.
· Experience in cross-functional implementation teams.
· Knowledge of data privacy regulations impacting legal workflows (GDPR, CCPA, etc.).
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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