ServiceNow Sr. Technical Consultant

Job Description:

• We are a Fortune 500 global IT services leader dedicated to delivering excellence for our customers and colleagues.
  Our more than 130,000 people in 60-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world.
  We leverage the power of partnerships through our curated DXC ecosystem of leading technology providers. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate.
  DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
• Responsibilities:

  • Lead and support the design, configuration, and implementation of ServiceNow ITOM modules, including:
  o Discovery
  o Service Mapping
  o Event Management
  o Cloud Management
  • Customize and configure ServiceNow components using Flow Designer, Business Rules, Script Includes, and UI Policies
  • Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs
  • Integrate ServiceNow ITOM with CMDB, ITSM, and third-party monitoring tools
  • Perform health checks, gap analyses, and optimizations of current ITOM implementations
  • Assist in the creation of technical documentation, design artifacts, and test plans
  • Troubleshoot and resolve ITOM-related issues
  • Stay current with the latest ServiceNow platform updates, releases, and best practices
  • Support presales and scoping efforts, if required
• Mandatory Skills Description:

  • 10-12 years of IT experience, with at least 7 years of hands-on experience with ServiceNow, specifically in ITOM modules
  • Strong technical expertise in:
  o Discovery & MID Server deployment
  o Service Mapping & CMDB architecture
  o Event Management and integrations
  • Experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub
  • Good understanding of ITIL/ITSM concepts and CMDB design
  • Experience working in Agile environments
  • Strong communication and problem-solving skills
  • Ability to work independently and manage client interactions
• Nice-to-Have Skills Description:

  Preferred Certifications:
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist - ITOM
  Preferred Skills:
  • Work on leading-edge ServiceNow ITOM projects
  • Collaborate with global teams and enterprise clients
  • Competitive salary and professional growth opportunities
  • Supportive and innovation-driven culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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