ServiceNow QA/Test Engineer

Job Description:

Job Summary

Join DXC Vietnam, a global leader in IT services and solutions, as a ServiceNow QA/Test Engineer. In this role, you will ensure the quality and reliability of ServiceNow implementations by developing and executing automated test cases, performing regression testing, and supporting major platform upgrades. This position is ideal for candidates with strong ServiceNow knowledge and a passion for automation and continuous improvement.

Responsibilities

• Test development work completed in a ServiceNow instance.
• Contribute to and develop test cases for the ServiceNow Automated Test Framework (ATF).
• Perform regression testing to support major upgrades and releases.
• Collaborate with developers and business analysts to ensure test coverage and quality standards.
• Document test results and provide feedback for defect resolution.

Requirements

• ServiceNow Certified System Administrator (preferred).
• Knowledge and/or micro-certification in at least one of the following:
  • Customer Service Management (CSM)
  • Playbooks
  • Flow Designer
  • Now Assist / AI
  • Platform Analytics
  • Predictive Intelligence
  • Service Portal
  • Catalog Items
  • Automated Test Framework (ATF)
• Strong understanding of ServiceNow platform capabilities and best practices.
• Experience with automated testing tools and frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication skills in English

Nice to Have

• Experience with Agile methodologies.
• Familiarity with CI/CD pipelines and integration testing.
• ServiceNow Certified System Admins Certification

Working Location:

Etown Building, 364 Cong Hoa Street, Tan Binh Ward, Ho Chi Minh City

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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