ServiceNow Product Manager, ITOM/ CMDB

Job Summary:

The ServiceNow Product Manager, ITOM/CMDB (with HAM/SAM focus) owns the strategy, roadmap, and value realization of the ServiceNow CMDB, Discovery, and IT Asset Management ecosystem. This role is accountable for ensuring high-quality, trusted CMDB data that enables enterprise ITAM capabilities, including software and hardware lifecycle management.

The role partners across business and engineering teams to translate strategic objectives into product capabilities, prioritizes investments based on value, and ensures delivery of measurable outcomes aligned to enterprise goals.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.  

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. 

Job Description:

• Develops (ITOM/CMDB) roadmap for Service Now based on input from internal stakeholders, business, market research and their own industry insight.
• Establish CI data ownership, governance, and certification models.
• Drive integration of CMDB, Discovery, Service Mapping with SAM/HAM.
• Enable license optimization, asset lifecycle management, and compliance.
• Works closely with stakeholders, developers, and teams to prioritize and deliver timely product features.
• Leads Product Teams. Oversee the allocation of product team resources within approved funding to the most valuable initiatives.
• Track, and report on key performance indicators (KPIs) for the product.
• Works closely with Development/Engineering and other teams to deliver products that align with  vision, meets business needs and are delivered to a consistently high-quality standard.
• Proactively identify potential risks and bottlenecks, and develop mitigation strategies and backup plans. 
• Accountable for product-level value delivery, ensuring funded initiatives deliver measurable business outcomes aligned to the approved roadmap.  
• Clearly articulate complex technical concepts to various audiences to gain buy-in and align stakeholders. 

Additional Job Description:

• Bachelor's in Computer Science or related field. (Bachelor's in Computer Science, Business, Project Management, Business/Administration, Information Technology, Engineering, Education, Information Systems, Technical, MBA).
• 5+ years of hands-on experience with ServiceNow ITOM (Discovery, Service Mapping) and 3+ years specifically with SAM /HAM.
• Deep expertise in ServiceNow ITOM (CMDB, Discovery, Service Mapping) and ITAM (SAM/HAM). 
• Strong understanding of CSDM and CMDB data models.
• Must possess strong leadership skills to guide and influence cross - functional teams.
• Proficient in Agile frameworks and experience working in an Agile environment.
• Be the recognized expert in the business on the product and relevant technology.
• Strong relationship management skills to establish and build healthy working relations and partnerships with internal and external stakeholders
• Data and outcome driven mindset.
• Customer- Centric thinking: Deep understanding of customer needs and how to create value.
• Excellent communication skills, able to manage multiple stakeholders and expectations.
• A strong understanding of IT infrastructure, architecture, and project management.

Pay Range:

$136,200.00 - $204,200.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead – We offer 401k and a match component!

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you. 

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. 

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.  

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.