Boomilp

ServiceNow Platform/Product Owner

United States of America Full Time

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.

How You’ll Make An Impact

We are seeking a visionary and results-oriented ServiceNow Platform/Product Owner to serve as the ultimate champion and strategist for our ServiceNow ecosystem. In this leadership role, you will hold end-to-end accountability for the platform’s success, managing a diverse team of Developers, Business Analysts, and Administrators to deliver a world-class digital experience.

As the Platform Owner, you aren't just managing a tool; you are leading a product journey. You will balance the long-term strategic roadmap with the tactical execution of multiple project tracks, ensuring the platform scales efficiently while meeting the evolving needs of the business.

What You’ll Do

  • Strategic Roadmap: Define and maintain the multi-year ServiceNow vision. Prioritize features, modules, and upgrades based on business value, ROI, and technical health.
  • Team Leadership: Direct a cross-functional team of ServiceNow Developers, BAs, and Admins. Foster a culture of excellence, continuous learning, and agile delivery.
  • Program Governance: Oversee multiple project tracks (CSM, ITSM, CRM & CPQ) simultaneously. Ensure architectural integrity and prevent "technical debt" through rigorous design reviews.
  • Stakeholder Management: Act as the primary liaison for executive leadership. Translate complex technical capabilities into business outcomes and manage expectations across departments.
  • Release & Change Management: Ensure that all changes in each release are assessed for alignment with the overall plans and roadmaps.
  • Platform Health & Security: Ensure the platform remains performant, secure, and compliant. Manage the upgrade cycle, instance strategy, and integration architecture.
  • Vendor & Budget Management: Manage the relationship with ServiceNow and third-party partners. Oversee licensing, professional services contracts, and the overall platform budget.

The Experience You Bring

  • Platform Leadership: 15+ years of experience in enterprise software management, with at least 10+ years specifically leading a ServiceNow platform or program.
  • People Management: Proven track record of managing technical and functional teams (Dev, BA, Admin) in an Agile environment.
  • Strategic Thinking: Ability to look beyond the ask to understand how the platform can drive business process automation and digital transformation.
  • Deep Technical Fluency: While you may not be coding daily, you must understand the ServiceNow technical stack (Client Scripts, Business Rules, Flow Designer, IntegrationHub, etc.).
  • Change Management: Experience leading large-scale organizational change and platform adoption strategies.

Bonus Points If You Have

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-CSM or CIS-ITSM).
  • Experience with ServiceNow's CSDM (Common Service Data Model) framework.
  • ITIL 4 Foundation or Strategic Leader certification.

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Location

Denver, CO; Conshohocken, PA; or US Remote

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquarters in Conshohocken, PA begins at $183,800. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. An overview of our benefits can be found here.

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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.  

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.