Function
Enterprise ApplicationsWe’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
Job Summary**
We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform, enhancing IT service management and business processes for Hitachi, Ltd.
Job Responsibilities**
* Design, develop, and maintain custom applications, modules, and integrations within the ServiceNow platform.
* Configure and administer ServiceNow modules including Incident Management, Problem Management, Change Management, Service Catalog, CMDB, and Discovery.
* Develop and maintain robust integrations with external systems using various integration methods (REST, SOAP, MID Server, etc.).
* Create and manage workflows, business rules, UI policies, client scripts, and other platform functionalities.
* Collaborate with business analysts and stakeholders to gather requirements, translate them into technical specifications, and propose effective solutions.
* Perform unit testing, system testing, and support user acceptance testing (UAT) for all developed solutions.
* Provide technical support, troubleshooting, and issue resolution for ServiceNow applications.
* Maintain accurate and up-to-date documentation for all developed solutions and configurations.
* Stay current with ServiceNow platform updates, new features, and best practices.
* Participate in code reviews and ensure adherence to coding standards and best practices.
Job Qualifications**
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 3+ years of hands-on experience as a ServiceNow Developer.
* Proven expertise in ServiceNow development, including JavaScript, GlideScript, Jelly, HTML, and CSS.
* Strong understanding of ServiceNow architecture, ITSM processes, and best practices.
* Experience with ServiceNow modules such as Incident, Problem, Change, Service Catalog, CMDB, and Discovery.
* Proficiency in integrating ServiceNow with external systems using REST APIs, SOAP, and other integration technologies.
* Familiarity with Agile development methodologies.
* Excellent problem-solving, analytical, and communication skills.
* ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certification is highly desirable.
We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.