Job Description:
Solution Design & Delivery
Analyze business requirements and translate them into ServiceNow solutions
Design and configure ServiceNow modules using out-of-the-box first principles
Deliver enhancements across ServiceNow modules (ITSM mandatory; others as applicable)
Configure workflows, forms, business rules, client scripts, UI policies, notifications, and reports
Support integrations and data flows with internal and external systems
Advisory & Stakeholder Engagement
Act as a trusted advisor to business and client stakeholders
Recommend best-practice solutions and challenge unnecessary customization
Facilitate workshops, design sessions, and requirement walkthroughs
Support solution demonstrations and walkthroughs
Governance & Quality
Ensure adherence to DXC governance, security, and compliance standards
Support impact analysis and effort estimation for enhancements
Participate in design reviews and architecture governance
Collaborate with Test Analysts during functional and UAT testing
BAU & Operational Support
Support AMS activities including minor enhancements and continuous improvement
Provide technical guidance during incident and problem investigations
Ensure solutions are maintainable, scalable, and operationally sustainable
3 -4+ years experience working with the ServiceNow platform
Strong hands-on experience with ServiceNow ITSM (Incident, Problem, Change, Request)
Solid experience in:
Workflows and Flow Designer
Forms, UI Policies, Business Rules
Notifications, SLAs, and reporting
Experience working in Agile / SDLC delivery models
Strong analytical, communication, and documentation skills
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