Service Technician/Trainer

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).

We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

To  learn more about Topcon career opportunities go to  www.topconcareers.com.

This role is centered on providing expert troubleshooting, repair, and calibration of Topcon products. Besides servicing the instruments, responsibilities also include maintaining accurate service records, offering technical support to the Topcon dealer network, and participating in engineering evaluations and failure analysis. The position also involves developing test fixtures, procedures, work instructions, and service manuals. Additionally, it focuses on conducting repair training for the dealer network and junior technicians in both virtual and classroom settings .

• Troubleshoot, repair, and calibrate all Topcon products, ensuring optimal performance.
• Maintain accurate service records and enter relevant information into the service database.
• Provide technical repair support via phone or email to assist the Topcon dealer network.
• Assist in engineering evaluations, failure analysis, and generate reports with recommendations for improvement.
• Develop test fixtures, troubleshooting stations, procedures, work instructions, and service manuals.
• Conduct repair training for the Topcon dealer network and junior technicians, both virtually and in classroom environments.

Education and Experience:

• Minimum 3 years’ experience in an electronics repair in a manufacturing/service role
• AA in electronics or related technology, or equivalent military training. Bachelor’s preferred
• Familiar with test equipment, such as but not limited to multi-meters and oscilloscopes to diagnose and adjust optical, mechanical, and electronic instruments.

Knowledge, Skills, and Attributes:

• Excellent communication verbal/written skills and ability to work on/with multifunctional teams
• Excellent analytical and problem-solving skills • Strong attention to detail
• Electronic/mechanical troubleshooting skills
• Knowledge of Microsoft Office products 
• Knowledge of software/firmware loading with PC’s (i.e., installing and un-installing drivers for PC hardware, loading Operating System and BIOS)
• Working knowledge of laser and surveying instruments is preferred

Physical Requirements:

• Position may require bending, carrying, kneeling, lifting, and walking
• Capable of lifting up to 50 lbs. with assistance

Working Conditions:

• Work in an environmentally controlled work area and outside
• 20% travel may be required

Expected Base Pay Range:  $80,000 to $118,000 Annualized

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed.  Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.   

In addition to base pay, compensation for this position includes eligibility for certain Bonuses.

Benefits*:

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.  We also offer time off for our employees to recharge.  Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. 

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant’s sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation.  The recruiter can provide additional information during the hiring process.

*Topcon time off policies can vary as well as roles which are exempt or non-exempt.  For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards.  For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs.  All paid time off policies are in accordance with or exceeding local law.  Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.