Service Technician Germany

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

The Service Technician provides proper post-sales, warranty and application support to the dealer network and OEM accounts, including technical product training, troubleshooting, problem resolution and maintenance concerning the marine products, to drive service success that improves customer satisfaction and maximises customer retention. The role holder will also provide technical knowledge, advice and support to sales representatives on the field during the OEM sales process to resolve requests regarding product/service technical issues and maximise the benefits derived from Mercury Marine products and services

• Technical support for dealers and OEM accounts - Implementation of existing service programs designed to achieve proper service of the products (Outboards, Mercruiser, Quicksilver Inflatable’s, Quicksilver P&A) sold by Brunswick. Build relationships with dealers (technicians and service managers) that will allow Brunswick to set new service standards, policies.  Support dealer and OEMs on complex technical problems. Conduct training on the product during dealer/distributor interventions.  Report quality issues to the quality coordinator. Be able to diagnose and analyse product and service-related problems encountered by dealers’ service technicians and retail customer. OEM support: Support the assigned OEM account(s)
•  Warranty claim support - Warranty control and analysis in the area of responsibility in order to identify training needs and/or possible product improvements.  Support the responsible area with pre-authorizations.
•  Technical training - Use the field experience to develop, support and conduct technical trainings.  Conduct on the product training sessions during interventions to improve dealer technical knowledge.
• Planning and communication - Communicate planning and visit reports on weekly basis.  Manage the timelines and be able to communicate regular updates to the timeline.
•  Dealer development - Conduct reviews and write reports and make development plans together with dealers to further develop the dealer service department in accordance with Brunswick dealer development plan.
• Improvement projects - Can be invited to join project teams that will result in setting new service standards towards the leisure marine market.
• Translations - Translate technical documents when needed and support the marketing department in translating of technical specifications of consumer and/or dealer materials. Translate and distribute service bulletins.
•  Boat shows and tests  - Build stands and participate at boat shows and selected dealer events. Support the marketing department at tests for journalists.

Skills & Knowledge

• Fluent German Language & spoken and written English are mandatory.  Other languages are an asset.
• 5-10 Years Technical After Sales Experience
• Keen Interest for engines & boating industry. 
• Good knowledge of company’s products.
• High sense for ethics
• Self-starting, self-motivating, self-learning work approach
• Good interpersonal skills
• Mature, self-assured and dynamic personality
• Availability for business travel
• Good communication skills.
• Good computer skills in MS Office.
• High level of precision in performing the work

The successful candidate must be able to speak a native level of German and have good English Language skills, please apply in English with an English language CV.

This exciting and innovative position is a Global Grade 8 and offers a salary of between €51,000 - €60,000. Please be aware that this range represents the pay range for all positions within the job grade in which the post falls. The actual salary offer will consider a wide range of factors, including skills, experience, and location (country).  We also offer the following benefits: 

• Group/Pension Insurance

• Mobile Phone & Laptop

• Car and Fuel Card

• An Annual Bonus Plan with a target of 5% of the annual salary;

• Free access to LinkedIn Learning to support your personal growth;

• ​ A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry

This role will be based in Homebased in South Central/Southern Germany.  

Next is Now!  
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. 
 

Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on race, color, religion, sex, national origin, disability, veteran status or any other protected status under applicable local, state or federal law is not tolerated.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

#Brunswick Corporation - Mercury Marine