Service Support Engineer I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division-Specific Information:

Carlsbad, CA. Relocation assistance is NOT provided. 

*Must be legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check, which includes a drug screen.

Discover Impactful Work:

As a Service Support Engineer at Thermo Fisher Scientific, you'll contribute to maintaining and repairing sophisticated scientific instruments that enable our customers to make breakthrough discoveries.

In this hands-on and dynamic role, you will diagnose, calibrate, repair, and maintain sophisticated life sciences instrumentation, including flow cytometers, imaging/detection platforms, cell and gene therapy systems, and protein purification instruments. You'll provide exceptional customer service while ensuring all repairs meet our rigorous quality standards. This position offers the opportunity to work with advanced technology while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.

Why This Role Stands Out

This is not a traditional service engineering role. You'll be part of a small, high-impact team where flexibility, ownership, and collaboration are essential. Beyond technical expertise, you'll have the opportunity to influence processes and directly support commercial success.

Keys to Success:

Education and Experience

• Bachelor's Degree required, no prior experience required. Preferred Fields of Study: Engineering Technology, Electronics, Engineering, or related technical field.
• Technical certifications relevant to instrument repair and calibration.

Knowledge, Skills & Abilities

• Strong technical expertise in calibration, preventive maintenance, and repair procedures.
• Proficiency with diagnostic tools and test equipment (multimeters, oscilloscopes, etc.).
• Proficiency with Microsoft Office and internal systems/data tracking tools.
• Excellent documentation abilities for service reports and technical procedures.
• Strong customer service and communication skills.
• Demonstrated problem-solving and analytical abilities.
• Ability to work independently and manage multiple priorities.
• Adaptable and willing to take on responsibilities outside of the core role when needed.
• Ability to quickly pivot priorities in response to business needs.
• Strict adherence to safety protocols and procedures.

Work Environment & Physical Requirements

• Daily work in an engineering laboratory and warehouse environment.
• Physical capacity to lift up to 50 pounds.
• Comfortable working with PPE and potentially hazardous materials.
• Ability to work independently and meet committed timelines.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The hourly pay range estimated for this position based in California is $23.04–$30.50.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards