Responsible for interfacing with Customers, Schedulers, Remote Service Eng. to handle a variety of service functions essentially by e-mail, but also by chat, phone and SAP CRM/C4C.
Responds to and /or assists Agilent trade Customers and internal Customers in areas such as service order fulfillment processes, Customer service requests such as end-to-end order status management, repairs, qualifications requests, product exchanges or returns, accounts receivable collections, invoicing requirements, contract issues/administration, or lease administration.
May be responsible for booking orders and processing quotes.
Resolves problems by applying established policies, procedures, and tactics.
May require the ability to read/write in English and Portuguese.
Typically 1-3 years of relevant experience in a Customer-facing role.
May require higher education or specialized training/certification, or equivalent combination of education and experience.
Additional Details
This job has a full time weekly schedule.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.