Service Supply Chain Management, Sourcing Analyst

Date Posted:

2026-04-29

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

At Otis, we’re dedicated to reinventing the way people move. As cities reach impossible heights and the digital revolution transforms daily life, our customers look to Otis for new ways to keep their world moving. As always, we're ready – with a bold vision of the future and the groundbreaking technology to make it happen.

The Field Supply Chain Team in North America immediately needs a Sourcing Analyst whose responsibilities will include centrally purchasing for Non-Otis material in support of our Field Service business.

 The successful candidate will be responsible for:

• Review rope attributes and technical specifications submitted via standardized forms and accurately identify the appropriate internal Part Number (PN).
• For non–lined-up or non-standard rope PNs, work closely with Field and Engineering stakeholders to identify suitable specifications, qualified suppliers, and establish approved PNs for future use.
• Support ongoing alignment between engineering specifications and sourcing strategies to ensure Otis service and safety standards are met.
• Drive standardization of rope requirements to approved PNs and suppliers to reduce variation and field-level pain points.
• Identify, evaluate, and select qualified rope suppliers based on total cost, quality, lead time, capacity, and risk.
• Allocate orders to the best total cost supplier, considering material cost, logistics, lead time, and supplier performance.
• Identify opportunities to transition field demand to approved suppliers and preferred sourcing pathways.
• Realize category savings for rope commodities through sourcing strategies, supplier consolidation, and specification optimization.
• Seek, negotiate, and execute supply agreements to support dedicated spend with managed suppliers.
• Manage end-to-end order execution for rope commodities, from sourcing through delivery to the customer.
• Prepare purchase orders (POs) for non-Otis rope materials sourced from domestic and international suppliers in compliance with Otis Terms and Conditions.
• Ensure supplier PO and price confirmations; apply negotiating techniques to secure the supplier’s best offer.
• Manage logistics to ensure on-time delivery, proper inventory levels, and service performance metrics.
• Perform timely escalation of supply, quality, pricing, or delivery issues and drive resolution.
• Execute defined centralized sourcing processes in coordination with Field Operations, Engineering, and Operations stakeholders, supported by clearly documented standard operating procedures.
• Work with Field teams to understand application requirements and identify opportunities to shift demand to approved rope suppliers.
• Partner with Engineering to evaluate alternate suppliers and technical solutions for ropes not currently lined up.
• Drive toward the goal of 100% rope spend under management through centralization or purchasing pathway controls.
• Integrate spend data, field feedback, supplier performance, and delivery metrics into commodity strategies and roadmaps.
• Analyze and forecast demand to determine stock vs. catalog opportunities.
• Identify opportunities to expand and maintain rope offerings within the Field Requisition System (FRS).

Other responsibilities include:

• Resolve discrepancies in purchase orders
• Resolve material rejections
• Manage price increases
• Identify cost savings opportunities
• Resolve invoicing issues

Education

Candidates must possess a BS or BA in business, supply chain, or engineering.

Experience

Minimum of 2-5 years related experience in a supply chain/sourcing function

Experience in SDC/ JDE/ ERP systems

Microsoft products: Excel, PowerPoint, Access, Forms, SmartSheet, Teams

Ability to read Engineering drawings & customer Elevator / Escalator specification/requirement documentation required

Ability to work with various cross-functional groups, including Field Operations (Sales, Supervisors, Project Managers), Engineering, and Supplier Quality to ensure business goals are met

Must be able to work in and fully support a Team environment

Additional Comments

We seek a self-motivated, team-oriented person with good interpersonal skills and strong written and oral communication abilities.   He/she must be well-versed in related business processes, associated systems, problem-solving methods, and analytical tools. Our internal and external customers are essential; this position requires an excellent Customer Service attitude. A strong understanding and application of lean manufacturing are a strong plus.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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