Service Specialist

Service Specialist CTRM systems 

Boliden is a high-tech metal company with its own mines and smelters, committed to ensuring society’s supply of base and precious metals while striving to be the world’s most climate-friendly and respected metal provider. Our work has been integral to the value chains that have shaped modern society for a century. The metals we mine and produce will play a crucial role in the future – it is how we produce them that matters. Join us in driving change for generations to come.  

Your opportunity: 

Join our Application Services team as a Service Specialist, where you will play a key role in delivering high-quality IT services for critical business applications. This position offers the opportunity to actively contribute to the implementation of a new application and service project during 2026–2027, while also supporting existing applications. 

Who you will work with:  

You will collaborate closely with Service Managers, Specialists, other IT roles, and external vendors to ensure excellent IT service delivery. Working in partnership with our business stakeholders—who we consider our customers—you will develop a strong understanding of their needs and processes. 

What you will do:  

• Develop a deep understanding of application functionality and business use. 

• Engage with business end-users to capture and clarify functional requirements. 

• Contribute to a major implementation project (2026–2027), supporting configuration and ensuring alignment with integrations and infrastructure dependencies. 

• Monitor and support incident and problem management processes, primarily handled by vendors. 

• Create and maintain documentation and knowledge of articles as needed. 

• Collaborate with solution architects, business analysts, and other project stakeholders. 

What you bring: 

• Technical expertise as a specialist or advanced end-user. 

• Proven background in IT service delivery and customer support, with a strong commitment to service excellence. 

• Hands-on experience with IT applications (On-prem and SaaS) supporting financial and logistics processes. 

• Experience implementing and operating CTRM systems (Commodity Trade Risk Management). 

• Relevant academic background in Software Management, Supply Chain Management, Finance, or equivalent professional experience. 

• Familiarity with IT service management frameworks (e.g., ITIL). 

• Strong problem-solving skills and ability to identify improvement opportunities. 

• Experience in the metals or industrial sectors. 

• Knowledge of ordering and managing supporting infrastructure for applications. 

• Excellent verbal and written communication skills in English. 

 Location: Boliden or the Stockholm office  

Why work with us:  

At Boliden, we believe in promoting a workplace where care, courage, and responsibility are central to everything we do. We offer a workplace where we believe in collaboration and where what you contribute will have a direct impact on future generations. We are a company made up of responsible and creative people all working towards the same vision; to become the most sustainable and respected metal supplier in the world.  

Apply today to be part of something truly meaningful!  

At Boliden, diversity and inclusion are drivers of innovation. We know that different perspectives and experiences strengthen us and help us stay at the forefront of an important and exciting industry. Therefore, we encourage applications from people with diverse backgrounds and viewpoints. Together, we build a workplace where everyone can feel safe and inspired to reach their full potential.  

Do you want to know more about the position? Contact Stefan Bergström, Head of IT Services stefan.bergstrom@boliden.com .  Questions about the application are answered by our Talent Acquisition Partner, Jessica Grönwall, jessica.gronwall@ext.boliden.com