Service Sales Manager is responsible for coordinating, driving, and expanding the Service and Hygiene business within the country.
Responsibilities / Tasks
The role ensures consistent execution of service processes, strong sales performance, dealer capability development, and an excellent customer experience through a “One Face to the Client” approach. The position serves as a key link between customers, dealers, service teams, production, distribution, and internal business stakeholders.
Service & Hygiene Sales Leadership
- Lead and coordinate Service & Hygiene sales activities across the country within the Farm Technology Division.
- Drive strategic initiatives to accelerate service growth and expand market presence.
- Allocate resources effectively to maximize commercial impact and operational efficiency.
- Define, monitor, and optimize sales targets, KPIs, and performance metrics for the service organization.
Service Operations & Business Growth
- Ensure alignment and performance across all service locations through coordinated execution and standardized processes.
- Drive growth of the Service business, including service contracts, upgrades, spare parts, and hygiene solutions.
- Establish and govern service targets, processes, standards, workflows, and tools across the organization.
- Support the development and execution of the long-term Service Strategy.
Market Intelligence & Operational Excellence
- Monitor market trends, customer needs, and competitive landscape to identify growth opportunities.
- Promote best practices in service delivery, cross-selling, and customer support.
- Drive the implementation of state-of-the-art service processes, methods, and digital tools to enhance efficiency and customer value.
Customer & Stakeholder Management
- Build and maintain strong customer relationships, supporting key account management when required.
- Act as the primary interface between customers, logistics, and distribution for service-related orders.
- Provide both technical and commercial customer support to ensure high service standards.
- Foster a strong “One Face to the Customer” culture across the organization.
Dealer Network Development
- Develop and execute the Service & Hygiene dealer network strategy.
- Identify, onboard, and manage new dealer partners to expand regional coverage.
- Monitor dealer performance and support capability development to ensure consistent service quality.
Commercial & Project Management
- Implement pricing policies and manage project-specific commercial conditions.
- Oversee end-to-end project management for service-related initiatives.
- Manage claim processes and ensure timely and effective resolution.
- Support regulatory registration and compliance processes for biocidal products.
Marketing & Sales Enablement
- Initiate and execute marketing activities that drive Service & Hygiene sales growth.
- Support sales campaigns, customer events, exhibitions, and trade fairs in collaboration with marketing teams and dealer partners
Your Profile / Qualifications
- Excellent communication, negotiation, and relationship building skills.
- Strong customer focus and problem-solving skills.
- Proactive, structured, and hands-on approach.
- Degree in Engineering, Agriculture, Business, or a related field (preferred).
- Experience in dairy technologies, agricultural machinery, or similar industries will be an advantage.
- Strong understanding of dairy technologies, service operations, and hygiene product portfolios.
- Experience in service sales, technical sales, or service management.
- Ability to manage complex customer needs and provide both technical and commercial guidance.
- Strategic, analytical, and organizational capabilities.
- High willingness to travel (office work – 20%; business trips – 80%)
- Driver license category B. accident-free driving.
- Knowledge of English (B1, B2) - Freely expresses their opinion. Freely writes letters and requests using technical vocabulary
- PC/software skills - MS Office; Advanced PC user, MS Office (Outlook, Word, Excel, Access).
Did we spark your interest?
Then please click apply above to access our guided application process.