Service Readiness Lead

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Service Readiness Lead, you will play a critical role in supporting the successful transition of new data center sites into operational readiness. You will be responsible for planning and coordinating all activities required to prepare new sites for transfer to EOS control, ensuring infrastructure, staffing, and operational processes are aligned to corporate network (CorpNet) standards. This role requires strong organization, communication, and leadership skills to manage multiple priorities in a dynamic, fast-paced environment.

KEY RESPONSIBILITIES:

• Service Readiness & Transition:
  Lead service readiness planning for new data center expansions, ensuring seamless transition to EOS operational control.
  Develop and execute readiness checklists, ensuring completion of critical infrastructure, staffing, and operational milestones.
  Coordinate with cross-functional teams to ensure all operational deliverables are met prior to site handover.

• New Site Setup & Staffing Coordination:
  Support new site setup activities, including CorpNet staffing plans and PR (production readiness) for rack landings.
  Partner with workforce management and site leads to align staffing levels and schedules with ramp timelines.

• Procurement & Scoping Support:
  Collaborate with the Service Delivery Manager and Procurement teams to scope and develop RFPs/RFQs for expansion initiatives.
  Assist in evaluating vendor proposals and identifying key deliverables for site readiness.

• Training & Knowledge Transfer:
  Help coordinate and maintain training schedules for new CorpNet sites to ensure operational teams are fully prepared for go-live.
  Support knowledge transfer sessions, documentation updates, and readiness reviews.

• Client Engagement & Communication:
  Participate in client-facing meetings and presentations, supporting status updates, site readiness overviews, and risk assessments.
  Serve as a liaison between operations, engineering, and client stakeholders to align on readiness timelines and deliverables.

• Operational Tracking & Reporting:
  Track and report on resource allotment, site readiness status, and open action items.
  Provide visibility to leadership through dashboards, weekly summaries, and progress reports.

• Leadership & Collaboration:
  Work closely with the SDM and Director to align readiness planning with overall program goals.
  Demonstrate the ability to work through ambiguity and incomplete requirements while driving clarity and progress.

ESSENTIAL CRITERIA:

• Bachelor’s degree in Engineering, Business, Project Management, or related field (or equivalent experience).
• 5+ years in data center operations, service delivery, or infrastructure readiness roles.
• Strong understanding of data center operations, network deployments, and service transition best practices.
• Excellent communication, presentation, and stakeholder management skills.
• Proven ability to work independently and drive results in complex, cross-functional environments.
• Strong analytical and organizational skills with experience tracking resources and deliverables.
• Proficiency with Microsoft Office Suite, SharePoint, Power BI, and project tracking tools (e.g., Jira, Smartsheet, or Asana).
• Willingness to travel up to 20% (domestic and/or international as required).

DESIRABLE CRITERIA:

• Comfortable working in ambiguous and evolving environments.
• Highly collaborative and proactive communicator.
• Detail-oriented with a strong sense of ownership and accountability.
• Able to influence and align diverse teams toward common objectives.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date. 
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.