What You Will Do:
As the Service Operations Manager for HVAC/R at Johnson Controls, you will oversee the operational functions of service delivery, ensuring that service levels meet customer expectations. You will:
- Manage the service delivery teams, ensuring effective execution of maintenance and repair contracts.
- Develop operational procedures that enhance service quality and efficiency.
- Drive continuous improvement initiatives in service operations.
- Collaborate with sales teams to identify and capitalize on service expansion opportunities.
- Ensure compliance with safety regulations and company policies.
How You Will Do It:
You will succeed in this role by leveraging your leadership skills and technical expertise. Your responsibilities will include:
- Monitoring service performance metrics and implementing corrective actions as necessary.
- Providing training and mentorship to service personnel.
- Managing budgets and resources effectively to meet operational goals.
- Building strong relationships with clients to ensure satisfaction and retention.
- Conducting regular reviews of service agreements and contracts.
What We Look For:
Required:
- University degree in Engineering, Technical Sciences, or a related field.
- Minimum 6 years of experience in service operations management within the HVAC/R industry.
- Strong understanding of HVAC/R systems and their operational requirements.
- Excellent communication and interpersonal skills.
- Proficiency in project management and team leadership.
- Ability to analyze data and make informed decisions.