Your Title: Service Manager
Job Location: Sweden , Danderyd ; Sweden , Remote
Our Department: Customer Success
About the Role
As a Service Manager, you will be the trusted point of contact for support and maintenance managers at Trimble’s customers and partners, for those using Trimble Forestry solutions in Sweden. Your job is to make sure customers feel heard, supported, and confident that the right people at Trimble are engaged when something urgent happens.
This is an important role suited to someone with around 1–2 years of experience, including a recent graduate who has built strong customer-facing communication skills. A technical background is not mandatory, although it is advantageous. What matters most is your ability to communicate clearly, stay calm under pressure, and coordinate a fast, reliable response across teams.
We are aligning with ITIL 4 practices. In this role you will work with the European support manager and Trimble's Swedish partner to help ensure incidents, requests, and communications are handled consistently, with clear ownership and continual improvement. Furthermore you will work with the Trimble product and platform teams to help plan and support the customers SaaS service. You will also work closely with the Account Executive and Regional Manager in planning and performing customer contacts.
This role is focused on the operation and support of our software solutions for the Forestry industry.
What You Will Do
Act as the primary point of contact for designated customer accounts in Sweden, managing service-related communications and ensuring customers understand how to engage Trimble support through agreed channels.
Work with partner and Trimble support to coordinate responses to urgent issues by connecting the right people together and driving timely updates to the customer.
Prioritize work based on impact and urgency, ensuring expectations and response times are aligned with agreed SaaS solution SLAs.
Communicate clearly and professionally with corporate customers, including writing customer updates that are accurate, concise, and actionable.
Maintain a steady communication cadence during incidents, including status updates, timelines, and next planned actions.
Help facilitate incident management activities in line with ITIL 4 practices, including triage, escalation, and post-incident follow-up.
Support continual improvement by identifying recurring issues, communication gaps, or process friction, and proposing practical improvements.
Partner with internal teams and stakeholders to ensure smooth handovers, clear responsibilities, and a consistent service experience.
Ensure customer issues are received from authorized sources and follow proper verification procedures.
Who You Are
A strong communicator: You write and speak clearly, and you can adjust your message to fit different audiences, from end users to customer leadership.
Customer-focused: You care about customer outcomes and understand that responsiveness, clarity, and follow-through build trust.
A calm coordinator: You can stay composed when things are urgent, and you know how to connect people quickly to solve problems.
A sense of urgency and duty: You take ownership, you follow up, and you do not let important issues drift.
Structured and organized: You keep track of details, actions, and commitments, and you ensure nothing important gets missed.
Process-minded: You value consistent ways of working and can operate within ITIL 4-aligned practices while contributing to continual improvement.
Team-oriented: You build positive working relationships and collaborate effectively across functions.
What Skills & Experience You Should Bring
1–2 years of experience in a customer-facing role (consulting, customer support, service coordination, account coordination, service desk, operations, or similar).
Strong verbal and written communication skills in English and Swedish.
Comfort working with corporate customers and handling sensitive situations professionally.
Ability to organize work, prioritize, and manage multiple parallel items without losing attention to detail.
Familiarity with ITIL concepts (ITIL 4 knowledge is a plus). You do not need to be certified, but you should be interested in IT service management practices.
Experience using ticketing tools or customer-facing systems is beneficial (examples include Salesforce, Jira, or similar). Experience of the forestry industry and GIS applications is advantageous.
About Our Company
At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. Our global community is passionate about bringing new ideas and innovations to life and building a better, more sustainable future.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.