Service Manager – William Tarry House Supported Housing
Location: Northampton
Working Hours: 37
Contract Type: Permanent
Salary: £35,520 - £51,060 (please note, the starting salary is £35,520)
Make a real difference in your community
Are you passionate about helping people rebuild their lives and achieve greater independence? Do you have the leadership skills to guide a dedicated team supporting individuals recovering from mental health challenges?
Join Waythrough and lead the William Tarry House Supported Housing Service in Northampton, where you will play a vital role in supporting people to live safer, healthier, and more independent lives.
About the Role
William Tarry House provides 11 self-contained flats for adults recovering from mental health problems. The service is designed to support individuals in managing their accommodation while building the skills and confidence needed to transition back into independent living and the wider community.
Our approach is person-centred, tailoring support for each individual to help them develop independence, improve wellbeing, and successfully reintegrate into the community.
As Service Manager, you will lead the delivery and development of the William Tarry House Supported Housing Service. You will manage staff, oversee day-to-day operations, and ensure that residents receive high-quality, recovery-focused support that promotes independence and wellbeing.
This role requires a passionate leader who can motivate teams, manage service performance, and build strong relationships with local partners and stakeholders.
What You’ll Do
Lead, manage and inspire the service team to deliver high-quality, person-centred support
Ensure effective assessments, support plans and interventions for all residents
Oversee the day-to-day running of the supported housing service and building management
Develop and deliver service plans that drive improvement and sustainability
Build strong partnerships with commissioners, community services, and external agencies
Manage the service budget and ensure financial targets are achieved
Monitor performance, quality assurance and compliance with relevant frameworks
Recruit, train and develop staff, volunteers and students
Ensure services are inclusive, accessible and responsive to diverse community needs
Maintain safe systems of work, safeguarding practices and health and safety standards
To Succeed in This Role, You’ll Need:
A Level 5 Management/Leadership qualification (or working towards it) or significant relevant experience
Experience managing or delivering services supporting vulnerable people, particularly within mental health or supported housing
Strong knowledge of safeguarding, risk management and recovery-focused support
Confidence using data, performance metrics and management information systems
Experience managing budgets, targets and KPIs
Excellent partnership-building skills with commissioners, partners and community organisations
A leadership style that reflects Waythrough’s values: Honest, Committed, and Inventive
This is an opportunity to lead a meaningful service that supports individuals on their journey.
Apply today and help shape brighter futures at William Tarry House.
Please read the full Job Description and Person Specification prior to applying for this position.
For full person specifications and job details, please visit this link.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date:
2026-04-03