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This position is responsible for monitoring general assigned activities of a team in the field to include service, testing, trouble-shooting and repairs of fire alarm/life safety systems and related components.Essential Duties & Responsibilities:
Manages a team of technicians, ensures compliance with safety regulations (NFPA, local codes), maintains customer satisfaction, and drives operational efficiency and revenue growth within the service department.
Supervises, schedules, and supports fire alarm service technicians.
Hires, trains, and evaluates staff performance.
Ensures technicians maintain required certifications and licenses.
Ensures timely completion of work orders.
Manages dispatching and prioritization of service requests
Monitors job progress and resolve technical or customer issues.
Promotes a culture of safety, accountability, and quality.
Requires the ability to act in a lead capacity and manage teams or groups of individuals on projects.
Must have good interpersonal skills and be able to work in a team environment as well as work independently.
Must have a clean driving record and reliable transportation to/from the office or job site.
Must be flexible with scheduling requirements.
Requires the ability to display knowledge of principles, practices, codes and regulations related to the work.
Requires the ability to display knowledge of basic practices of reviewing official documents for completeness and accuracy.
Requires the ability to interpret, apply, and explain applicable laws, codes, and regulations.
Requires the ability to use or repair small/light equipment, such as power tools, ladders, medium equipment and machinery
Meets with building engineers, property management and/or site contacts to discuss work status.
Operate warehouse equipment, including vehicles, in a way that facilitates the loading and unloading of the truck while observing all safety regulations and manufacturer’s safety instructions for that equipment.
Work in a safe manner as outlined by company safety procedures including driver safety and personal protective equipment.
Perform other duties assigned by management.
Education/Qualification:
NICET certification preferred (requires prior experience or training).
Knowledge of NFPA standards required (including 70 and 72).
3+ years of experience with commercial and residential fire alarm systems required.
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Ability to travel when needed.
Performs other duties as assigned.
Physical Requirements:
While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move heavy objects.
The work also requires the following physical abilities in order to perform the essential job functions: balancing, climbing, grasping, hearing, mental acuity, pulling, pushing, repetitive motion, speaking, talking, and visual acuity.
Pay Range:
$120k - $130k salary DOE
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire & Safety is an Equal Opportunity Employer