Service Logistics Analyst

Service Logistics Analyst

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. The Service Logistics Analyst is responsible for ensuring the accuracy, completeness, and reliability of data across ERP (SAP) and CRM (ServiceMax) Systems. This role manages Field Service Engineer (FSE) trunk inventory integrity, monitors system interface message queues, and resolves transactional errors through root cause analysis and corrective actions. The analyst performs regular reconciliations, defines key data quality indicators, and supports master data governance initiatives to enhance operational efficiency. Additional responsibilities include administering Financial Control activities, managing user access for service personnel, implementing problem management processes, and driving projects focused on error reduction and data quality improvement. This position plays a critical role in maintaining system health and enabling seamless service operations. This position is located at our Lake Forest, CA location.

In this role, a typical day will include:

• Monitor ERP–Service Management System data synchronization to ensure accuracy and integrity.
• Review and resolve interface message queue errors (IDocs) in Technical Services systems.
• Investigate root causes of interface or transaction errors and apply corrective actions.
• Escalate unresolved system issues through appropriate support channels.
• Perform daily checks on CRM and ERP transaction data for completeness and accuracy.
• Track and report daily metrics on transaction volumes, interface statuses, and error codes.
• Maintain and update key data quality indicators to monitor system health.
• Support user access management (UAM) activities for Field Service personnel.
• Collaborate with field teams on inventory-related issues and service order corrections.
• Document and communicate recurring issues for problem management and process improvement.
• Participate in ongoing projects aimed at reducing errors and improving data governance.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.) 
• The ability to fluently read, write, understand, and communicate in English
• 2 Years of Relevant Experience 

PREFERRED SKILLS AND EXPERIENCE

• Experience with SAP ERP (including IDoc monitoring, data reconciliation, and interface troubleshooting).
• Familiarity with CRM systems and Service Management platforms.
• Advanced Excel skills and familiarity with data visualization tools for reporting.
• Knowledge of financial controls and reconciliation processes to ensure data accuracy and compliance.
• Strong understanding of master data management and data governance principles.
• Proven ability to analyze and resolve system interface errors and recommend process improvements.
• Proficiency in reporting and metrics analysis for transaction and error trends.
• Excellent communication skills (verbal and written) to collaborate with cross-functional teams and document processes clearly.
• Strong problem-solving and root cause analysis capabilities.
• Experience with inventory management processes, preferably in a field service environment.
• Detail-oriented with a focus on data accuracy and operational efficiency.

HOW YOU CAN THRIVE AT ALCON:

• See your career like never before with focused growth and development opportunities
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

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Total Rewards

Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value.  The first layer of our rewards program is compensation.  We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population.  Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness.  To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards, click here

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.