02405 GCMG CNSA: Charlotte - Surgery: Neurosurgery
Full time
Yes
40
Schedule Details/Additional Information:
Responsible for coordinating bundle patients through the practice and entire care episode.
Pay Range
$21.85 - $32.80
Essential Functions
- Makes regular rounds through perioperative services and lobby to identify any relevant needs.
- Assists with educating the healthcare team and the patient representative role, and provides orientation and ongoing education to the Service Excellence Department representatives.
- Serves as an advocate for the patient. Solves customer service issues and problems by working with patients, nurses, and physicians.
- Employs effective conflict resolution and service recovery skills.
- Evaluates the patient flow process and role of the service excellence representative in the surgery and triage area.
- Responds to and seeks resolution to guest services issues.
- Facilitates the development and maintenance of patient preparation, instructional materials, and videos.
Physical RequirementsRequires frequent and continuous movement throughout the medical center. Job may require long periods of standing, stooping, and walking. Visual and auditory acuity within normal limits or corrected. Works in the general medical center environment with possible exposure to infectious or contagious diseases and hazardous materials. Must be able to work flexible hours and adapt to changes in assignment upon request.
Education, Experience and Certifications
High School Diploma or GED required. Meditech experience preferred. Requires knowledge and experience in conflict resolution and crisis intervention. Experience with the processes and requirements for ordering, reporting, and billing of diagnostic testing preferred. Requires knowledge of available, relevant internal and external resources. Must be an independent and analytical thinker. Must have strong organizational, written, and oral skills. Must attend a minimum of 10 hours of education annually pertinent to practice area.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.