【Main Task】
• Work and perform in compliance with company's regulations and requests.
• Perform Technical Field Service activities
- Installation and commissioning of equipment
- Troubleshooting, repair, and maintenance
- Escalation support
- User Training / Customer Training
- Providing sales support
- All necessary reporting as per company policy
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.
• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned
【Education】
- Bachelor degree in industry technology relevant. Major in mechanical and electrical is preferred.
- TOEIC Listening & Reading score > 550
【Experience】
- 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
- Previous mask repair machine installation and troubleshooting experience is a plus.
- Familiar with E-beam system is a plus
- Excellent communication and customer service attitude is required.
【Other skills 】
- Microsoft operating system knowledge is required
- Be able to function independently, be self-motivated and yet be part of a team.
- Good command of written and spoken English
- Willingness to travel doｍestic and internationally.
- Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales, logistics, customers and application specialists etc.
Your ZEISS Recruiting Team