Service Desk Technician I

The range for this role is $21.39 - $27.64/hour

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.

Interested applicants must be willing and able to work onsite full-time in our Melbourne, FL office.

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The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Service Desk Technician I is the face of the Service Desk. This position will be the first interaction with internal customers and will monitor the Contact Center phone queue, input service desk tickets and will work with service desk staff to properly assign tickets.

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Essential Job Duties & Responsibilities

• Provide initial support contact with internal customers monitoring the Service Desk Contact Center phone queue
• Provide basic technical service desk support
• Enter service requests into the service desk ticketing system
• Insure detailed information is inputted into ticketing system
• Monitor ticketing system for SLA adherence
• Escalate tickets based on criticality
• Provide remote software support as able
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

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Essential Skills & Abilities

• Ability to utilize the internet including e-mail and search engines
• Word processing and keyboard skills of at least 25 words per minute
• Basic Microsoft Active Directory knowledge
• Basic knowledge of Microsoft Office (Excel, Work and Outlook)
• Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form
• Ability to speak effectively with internal customers

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Core Competencies/Demonstrable Behaviors

• Ensures accountability – Holding self and others accountable to meet commitments
• Customer focus – Building strong customer relationships and delivering customer-centric solutions
• Collaborates-Building partnerships and working collaboratively with others to meet shared objectives
• Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Self-development – Actively seeking new ways to grow and be challenged using both formal and informal development channels

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Education and/or Experience

• High school diploma or GED plus 2 years’ experience in IT Service Desk position required

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Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• Medical
• Health Savings Account
• Employer Paid Life Insurance and Long-term Disability Insurance
• Dental
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match
• Paid-time off – accrued bi-weekly
• Wellness plan
• Employee Assistance Program
• Anniversary Awards Program
• Birthday Awards

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Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.