Service Desk Intern - Retail

The Service Desk Intern – Retail position provides technical support for our stores and works to identify, research, and resolve technical problems concerning the stores backoffice computers, printers, point of sales systems, and other peripherals at our retail stores.

The Service Desk Intern – Retail position provides technical support for our stores and works to identify, research, and resolve technical problems concerning the stores backoffice computers, printers, point of sales systems, and other peripherals at our retail stores.

ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Assist with retail store support, retail store openings, and retail IT Projects

• Provide POS and store equipment technical support to Vera Bradley stores
• Assist with feature testing, troubleshooting, and issue resolution within D365 POS
• Assist with new store openings by preparing equipment for deployment, testing equipment prior to deployment and coordination of opening tasks
• Answer phones, emails, JSM tickets, etc. and route to the proper resources for resolution
• Prepare and deploy replacement equipment as the needs arise throughout the year
• Resolve technical issues and escalate to Tier 2 support as necessary
• Perform routine system checks and maintenance tasks
• Manage and prioritize incoming support requests
• Communicate technical information clearly and concisely
• Document all support requests, technical processes and resolutions for within JSM and Jira platforms.

• Collaborate with other team members to identify and address recurring technical issues
• Identify opportunities for process improvement and develop and implement solutions that drive value for the organization
• On-Call as needed

EDUCATION AND/OR EXPERIENCE

• Junior standing pursuing degree in Information Systems, Computer Technology or similar degree or experience working in Retail preferred.
• 1-3 years supporting Windows server, desktop products, and point of sales software preferred
• Microsoft, Apple, A+, or other technical certifications or training a plus
• Experience working in an administrative support or customer service capacity preferred
• Experience with point of sales systems and interfacing technologies.
• Experience supporting a retail environment preferred

Equal Opportunity Employer/Vets/Disabled

Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. 

 

Vera Bradley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

For more information, please click the following links:

Vera Bradley's Equal Employment and Affirmative Action Policy

Know Your Rights: Workplace Discrimination is Illegal (in English) 

Know Your Rights: Workplace Discrimination is Illegal (in Spanish)

Pay Transparency (in English)

Pay Transparency (in Spanish)

E-Verify Participation Poster

Right to Work Poster (English)

Right to Work Poster (Spanish)

California Privacy Notice

If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com.  Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled.