Job Description:
Cambria’s internship program is a 12 week experience that successfully exposes interns to business need projects, professional development, assigned mentors and Cambria leaders. We help students identify their career interests and participate in two-way learning opportunities to develop their professional skill sets.
Prepare to immerse yourself in a paid full-time, summer internship program that strives to provide cross-disciplinary work experiences. In the end, you will leave feeling accomplished, valuable and having made a difference.
The Information Technology department is looking for a Service Desk Automation Intern to join their team in Belle Plaine, MN!
Position Summary:
We are looking for a tech-savvy intern to help us revolutionize how our company handles IT support. We aren’t just looking for someone to answer tickets—we are looking for a builder.
In this role, you will work directly within our Atlassian Ecosystem (Jira Service Management) to design, build, and deploy AI-powered workflows. You will get hands-on experience with the latest industry tools, including Atlassian Rovo, Virtual Agents, and Automation for Jira, turning manual processes into self-driving solutions.
Essential Duties & Responsibilities:
Complete and present a capstone project related to department business needs. This will include research, analysis, and presenting the overall findings and suggestions to peers and Cambria Leaders.
Build the "Brain": Help configure and train our Jira Virtual Agent (AI Chatbot) to recognize user intent and resolve issues automatically without human intervention.
Automate the Boring Stuff: Design and implement "Automation for Jira" rules (using smart values, branching logic, and webhooks) to route tickets, send alerts, and update statuses automatically.
Data Preparation for AI: Audit and optimize our Knowledge Base (Confluence). You will structure the documentation so our AI Agents (Rovo) can effectively "read" it and provide answers to employees.
Prompt Engineering: Experiment with and refine system prompts to ensure our AI Agents provide accurate, empathetic, and safe responses.
Analytics: Track the performance of your automations. How many hours did you save the team this week?
Qualifications & Skills:
The "Logic" Mindset: You enjoy breaking complex problems down into "If/Then/Else" logic flowcharts.
Tech Literacy: Familiarity with basic scripting concepts (Python, JavaScript, or JSON) is highly preferred—you don't need to be a developer, but you need to understand how APIs and data objects work.
Curiosity: You are the person who asks, "Why are we doing this manually when a computer could do it?"
Bonus Points:
Experience with Jira or Confluence (even as a user).
Hobbyist experience with LLMs (ChatGPT, Claude, etc.) and prompt engineering.
Minimum Requirements:
Education: Currently pursuing a Bachelor's or Master's degree in Computer Science, Data Science, Information Technology, or a closely related technical field. Expected graduation date of 2026, 2027, and 2028.
Experience: Previous internship experience or relevant project-based work in a technical role is a plus.
Systems: .NET, Oracle PL/SQL & APEX, JavaScript, React, Python, GitLab
Additional Requirements:
Managerial Responsibilities: No
Travel Requirements: Limited travel locally (Eden Prairie, Belle Plaine and Le Sueur)
Physical Requirements: In-office position requiring telephone and computer use. Must be able to lift up to 30 pounds for displays, samples and other marketing materials
Program Dates: May 18, 2025 - August 7, 2025; M-F; 40 hour work week
To ensure you don't miss this opportunity, it's recommended to apply as soon as possible. Applications will be reviewed on a rolling basis until February 15, 2026, dependent on application volume, or until the position is filled.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.
For additional company information, please visit www.CambriaUSA.com