As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
Service Desk Associate
Position Overview
The Senior Support Services Analyst delivers high-quality end-user computing support across a modern enterprise environment. This role serves as a primary escalation point for complex support issues, provides hands-on technical assistance, and partners with IT teams to improve the reliability, security, and user experience of endpoint and collaboration technologies.
The analyst supports a hybrid workforce using cloud-first identity, SaaS applications, managed endpoints, and mobile devices while maintaining a strong customer service mindset and operational discipline.
Key Responsibilities
- Serve as a primary point of contact for end-user hardware, software, identity/account, and connectivity issues via the IT Support Services channel.
- Resolve most incidents and service requests independently, exercising sound judgment on escalation timing and ownership.
- Support Windows endpoints (primarily Dell), printers, peripherals, and collaboration tools in office, remote, and hybrid environments.
- Provision, configure, and troubleshoot endpoints using modern device management platforms (e.g., MDM, endpoint security tooling).
- Support identity and access management tasks including user accounts, group membership, device registration, and access changes.
- Support employee role changes by adjusting access, devices, and security controls in accordance with IT and security policies.
- Partner with HR, Security, and Infrastructure teams to ensure timely and compliant workforce transitions.
- Perform basic network troubleshooting (under the IT Networking team’s guidance) for end-user connectivity issues, including initial diagnostics on switches, routers, and FortiGate firewall environments (e.g., port status, VLAN assignment validation, and connectivity checks), escalating to Network or Infrastructure teams as appropriate.
- Travel to other LATAM countries when needed.
Skills and Experience
- Experience supporting enterprise endpoint environments (Windows).
- Working knowledge of identity and access management concepts (users, groups, devices, permissions).
- Familiarity with modern endpoint management and security practices.
- Understanding of wired and wireless networking fundamentals.
- Strong documentation skills for technical procedures and user guidance.
- Comfortable supporting Microsoft 365 and common SaaS applications.
- Bachelor’s degree in Information Technology, Computer Science.
- Relevant technical certifications or equivalent hands-on experience preferred.
- Fluency in Portuguese and English required; Spanish is a plus.
What we can offer you
In addition to providing you with a supportive, inclusive and collaborative environment where you will feel empowered to take ownership and drive meaningful change, we will reward you with the following:
- A dynamic role in an advanced Medical Device environment interfacing with all worldwide regulatory landscapes supporting your professional career growth
- Exposure to a State-of-the-Art medical device development process, in close co-operation with international clinicians
- Competitive base salary
If you like the sound of the above and feel energized by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!
Welcome to impact. Welcome to innovation. Welcome to your new life.