About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Position: Service Desk Agent L2- Italian Speaker
Location: Belgrade, SRB
Position Summary & Key Areas of Responsibility
Works closely with L1, and directly with customers/technicians (NCR or 3rd Party) on solving known issues with known solutions
Works closely with L1, and directly with the customers/technicians to apply solutions on unusual problems
Responds to unusual customer special requests
May provide service to critical customer accounts or enhanced/ premium service accounts
Provides direct remote resolution support
Assesses the root cause of problems and informs customers on steps to resolve problems
Coordinates engineer work assignments based on volume and availability; requires multiple resources in routinely complex assignments.
Acts as mentor for Customer Care Representatives, Service Desk Agents L1 for managing workload and procedures.
Handles planning and installation on critical customer accounts or enhanced / premium service accounts
Applies diagnostic and troubleshooting scripts, protocols and related systems
May develop resource planning and supervisory skills
Develops and applies knowledge of:
Call center procedures and troubleshooting protocols
A small number of product domains or customer specialties
Basic Qualifications
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”