The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.
We are seeking a Service Delivery Technicican (Level 1) to join our team. The successful candidate will be responsible for executing shipping/receiving functions, managing internal material movement, and supporting data center operational tasks. They will work closely with the Operations team to maintain accurate inventory, ensure timely processing of materials, and provide hands-on support for facility and customer needs.
What You’ll Do:
- Assemble, prepare, and process outgoing shipments while recording shipment data such as weight, charges, and space availability
- Receive, unload, unpack, and inspect incoming materials and supplies; report damages and discrepancies
- Manage internal transport of materials and complete all related shipping and receiving documentation
- Monitor email and ticket queues, log all incoming requests, and follow up within designated timeframes
- Assist with supply management for enclosures, cage materials, shelves, cabling, tools, power strips, and other infrastructure components
- Escort customer representatives and visitors within the facility and assist with equipment racking/unracking and tape rotation
What We’re Looking For:
Required
- Strong attention to detail with the ability to manage multiple tasks efficiently
- Good communication skills and customer‑focused approach
- Ability to lift up to 50 pounds and perform physically active work
- Must be able to travel up to 25%
Preferred
- Experience with shipping/receiving or warehouse operations
- Familiarity with data center environments or critical infrastructure
- Ability to use test equipment for basic troubleshooting
Experience/Skills:
- 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company.
Work Environment: (Facility Role)
May involve lifting of equipment and supplies (up to 50 pounds).
Considerable walking, bending and standing.
Must be able to accomplish all physical requirements and activities applicable to the role.
Hours for this position are Monday-Friday 9:00AM-6:00PM, Occasional weekend shifts
Why Join Us?
- Be part of the rapidly growing data center industry powering the world’s digital infrastructure
- Collaborative environment focused on commitment, accountability, respect, and excellence
- Comprehensive health, dental, and vision insurance; life and disability insurance; mental health resources; and EAP
- Competitive pay, performance bonus, and 401(k) retirement plan with company match
- Generous paid time off and holidays
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.