Service Delivery Strategist

Service Delivery Strategist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Hewlett Packard Enterprise (HPE) is seeking a Service Delivery Strategist to drive alignment between Customer & Partner Services Delivery and HPE Business Units (BUs). This role ensures that service delivery strategies—particularly for Complete Care, GreenLake Flex, and end-to-end Partner Delivery—are fully integrated into BU plans and product roadmaps.

The strategist will act as a trusted advisor, bridging operational delivery and business strategy to enable seamless execution, scalability, and customer success. This position requires strong analytical skills, business acumen, and the ability to influence stakeholders across multiple functions.

Key Responsibilities

• BU Interlock & Strategic Alignment
  • Serve as the liaison between Services Delivery and BUs to ensure alignment with HPE’s customer and partner delivery strategy.
  • Embed Complete Care, GreenLake Flex, and Partner Delivery requirements into BU planning and solution design.
• Service Delivery Strategy Development
  • Analyze BU roadmaps and identify opportunities to optimize delivery models and capabilities.
  • Recommend strategies to close gaps in delivery readiness and improve customer experience.
• Stakeholder Engagement
  • Build strong relationships with BU leaders, account teams, and delivery organizations to ensure consistent execution.
  • Support governance processes to track alignment and performance against strategic objectives.
• Innovation & Continuous Improvement
  • Contribute to transformation initiatives that modernize delivery models and leverage automation and digital tools.
  • Ensure strategies support scalability, cost efficiency, and operational excellence across all service offerings.

Minimum Qualifications

• Bachelor’s degree in a relevant IT discipline (e.g., Computer Science, Information Technology, Engineering) or Business Administration with technology focus.
• 12+ years of experience, with at least 5 years of experience in progressive leadership roles.
• Proven experience and expert portfolio knowledge of HPE Services, or relevant aaS Product Strategy/Product Management experience.
• Strong strategic thinking and ability to translate business objectives into delivery plans.
• Excellent stakeholder management and influencing skills across multiple functions.
• Understanding of IT service delivery models, lifecycle management, and customer success methodologies.
• Familiarity with Complete Care, GreenLake Flex, and Partner Delivery frameworks.
• Analytical mindset with ability to interpret data and drive actionable insights.
• Exceptional communication and presentation skills.

Preferred Experience

• Demonstrated experience in IT service delivery, with a strong track record of executing delivery strategies and aligning service operations with business unit objectives in a complex, global organization.
• Certifications in ITIL, Service Management, or Project Management are desirable.
• Exposure to complex, matrixed environments and cross-functional collaboration.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Strategist

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.