Say hello to opportunities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We’re currently looking for: A Professional Services, Service Delivery Manager. The Service Delivery Manager (SDM) is a professional technical services manager responsible for coordinating the transition to, and delivery of, managed services into key enterprise customers by providing a single point of contact to the customer. The SDM plays a vital role in creating long-term customer relationships and acting as the bridge between the client and the various operational delivery teams and 3rd party vendors with the ability to make changes in end-to-end processes as required, ensuring optimal
overall performance in support of the contract. The key responsibility of the SDM is governance across all areas including service management, incident and change management, continual service improvement, onboarding and workflow, dashboard and reporting, financial performance, and customer satisfaction, as well as playing a key role in ensuring the highest level of operational service delivery.
To succeed in this role you must have experience in:
Managing the day-to-day service operations of the installation, delivery and deployment of technical resources.
Single point of escalation for the enterprise customer base, including Vendor escalations.
Managing critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.
Managing the annual budget and meeting all financial performance objectives inclusive of gross profit and related financial metrics.
Monitoring technician work activities & outcomes and proactively identify and remove barriers to meeting customer expectations.
Aligning with FSO & SDO to ensure root cause is identified on escalated or chronic problems, and action plans are developed and ensure follow-up on customer issue resolution.
Process development and rollout working with cross functional teams
Desired Qualifications:
Minimum 3+ years relevant work experience at a UCaas/SaaS company in a customer facing position preferably in professional services, solutions, or technical account management role
Demonstrated ability and confidence in client-facing interactions
Ability to grasp the client’s technical needs and translate into solutions involving RingCentral products
Ability to communicate complex issues and technical problems clearly
Strong analytical skills regarding technical and project management issues
Demonstrated project management abilities
Excellent verbal and written communication skills
What we offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Colorado, the compensation range for this position is between $58,400 and $158,600 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
This role has an application deadline of March 14, 2026. Please apply prior to the deadline to be considered for the role.