Service Delivery Manager

ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.  

PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. 

At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. 

Our Culture  

PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. 

Career Opportunities  

We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.

JOB PURPOSE

KEY RESPONSIBILITIES

Responsibilities:

• manage IT services for assigned sites, working with internal service teams and external service providers’ resources to provide effective IT services,
• special focus on managing our Service Providers and Client Technicians to deliver to the expected service-demand of our sites,
• prioritize IT services work within the assigned sites and provide reporting on top issues and status,
• manages service delivery of IT services at multiple locations and drive adherence to SLAs,
• partners with the IT Business Relationship Manager to provide IT services to assigned sites that meet the local business needs/plans and drive our IT operating model,
• works collaboratively across IT Services, Business Relationship Managers, and Finance to communicate allocations and local funding requirements for the site Service Delivery Infrastructure requirements,
• manages the lifecycle of site infrastructure at assigned sites to ensure adequate planning and funding is in place to prevent cyber security risks,
• oversee site incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions,
• ensure effective IT change management execution, following the ITIL framework and PHINIA standards and processes, including coordination of local maintenance windows and IT Project scheduling considerations including:
  • participate in the regional Change Approval Board (CAB) meeting,
  • conduct expedited approval process for urgent / emergency changes,
  • ensure service team involvement, ownership, and delivery in change activity:
• work with service teams for effective problem management activities,
• manage business escalations to resolve IT operational issues and incidents and business client complaints,
• coordinate processes for the delivery and management of IT services, including PR/PO creation, appropriation request approvals, invoice review and approval, and invoice payment performance,
• analyze and manage service delivery effectiveness through relevant regional metrics, scorecards, and improvement actions,
• align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered,
• supports the local execution and coordination of Corporate and BU IT initiatives such as cyber resiliency, product line launches, new products, footprint changes, etc.,
• participates in the identification of emerging technologies and new capabilities that add value and align with IT strategy.

What we’re looking for:

• bachelor’s or master's degree in computer science, information systems, business administration, related field, or equivalent work experience,
• 5 years+ extensive manufacturing/automotive experience,
• extensive experience in the field of IT service organizations (ITIL) and project delivery frameworks,
• knowledge and experience with IT controls and governance,
• ability to prioritize multiple projects, work under tight deadlines, and handle changing priorities,
• ability to understand and implement new technologies and solutions in large organizations,
• strong understanding of all IT disciplines and interdependencies,
• demonstrated experience in addressing and solving IT and business issues with service teams and clients.

What we offer:

• Yearly bonus according to corporate rules
• Private Medicover medical care for the employee and his family
• Possibility to join Multisport
• Possibility to join the PZU insurance
• Flexible working hours
• Competitive salary, adequate to skills and experience
• Co-financing for holidays, Christmas gifts for employees’ children
• Opportunity to professional growth and personal development in an international environment
• Ability to implement own ideas and solutions
• Possibility to develop and participation in trainings
• Possibility to finance further education (Master’s, postgraduate)
• Interesting career in a leading, world-recognized company in the GBS structure

WHAT WE OFFER

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. 

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. 

WHAT WE BELIEVE

• Product Leadership - Innovation that brings value to our customers 

• Humility - Seeking out diverse perspectives and working collaboratively 

• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional 

• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse 

• Integrity - Taking responsibility for our decisions and doing what is right 

• Accountability - Taking ownership of our actions and driving results

SAFETY

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!  

We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

EQUAL EMPLOYMENT OPPORTUNITY

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

VISA SPONSORSHIP 

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

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Career Scam Disclaimer: 

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.