Service Delivery ECT

Job Description Summary

Early Career Trainee will be responsible for supporting various service delivery projects and initiatives across Southern African Service Organization. Projects and initiatives will include but not limited to optimization, lean, process improvement, customer satisfaction, problem resolution and operation excellence.

Job Description

Key responsibilities/essential functions include:

• Supporting process improvement projects and lean initiatives across Southern African
• Supporting data analytics and business case development for key projects
• Assisting in optimization and simplification initiatives
• Supporting productivity initiatives and projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
• Driving operational excellence on the processes under his/her responsibility, focused on customer needs, process standards, quality and productivity
• Monitoring and reporting Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on daily basis
• Ensuring compliance to quality and regulatory requirements

Qualifications:

• Bachelor’s Degree on Industrial Engineering or similar
• Excellent interpersonal and verbal & written communication skills
• Strong analytical and quantitative skills
• Familiarity with digital communication environment
• Familiarity with statistical and/or data management tools
• Excellent planning, prioritization and organizational skills
• Demonstrated collaboration, negotiation and conflict resolution skills
• Analytical, problem solving & root-cause analysis skills
• Proficiency in English

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information