At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Service Delivery Coordinator
Permanent
Manchester: £26,730 - £30,555
Milton Keynes: £27,832 - £31,815
Hybrid Working
Are you well-organised with a keen eye for detail?
Imagine being part of a team that helps shape fairer tests and greater opportunities for learners worldwide. At GradeMaker, we’re transforming how assessments are developed and delivered for Awarding Organisations and Education Ministries across the globe.
As a Service Delivery Coordinator, you’ll play a pivotal role in our Delivery and Client Success team, working closely with clients to ensure they get the most from our platform. You’ll combine technical know-how with customer engagement, supporting site setup, managing user accounts, and resolving issues all while building strong relationships and contributing to process improvements.
Travel to Cheltenham and other AQA offices will be required as part of this position.
If you’re curious, organised, and eager to learn, this is the perfect opportunity to grow your skills and make a real impact in education technology.
What’s in it for you?
- Hybrid working with modern office spaces (Manchester office includes a gym, games room, and yoga studio).
- Generous annual leave: 25 days plus bank holidays, rising each year for your first five years.
- Private Medical Insurance and Health Care Cash Reward Plan.
- Paid volunteering days and access to an exceptional pension scheme (up to 18.5% combined contributions).
- A chance to shape processes and workflows in a newly restructured team, bringing your ideas to life.
What will you be doing?
- Client Support & Implementation: Assist with onboarding, site configuration, and deliver training sessions.
- Data Management: Investigate and resolve support tickets promptly.
- Client Support: Manage user accounts and create clear user guides.
- Data Management: Collate and interpret client data to identify trends and support reviews.
- Product Support: Help develop and maintain user support materials.
What do you need to succeed?
- Proficiency in Microsoft Office and familiarity with software services are essential, and an IT background or experience with technical platforms would be an advantage.
- Strong customer focus with excellent communication skills.
- Attention to detail and an analytical mindset.
- A proactive, positive attitude and willingness to learn.
- Ability to work independently and collaboratively in a dynamic environment.
Diversity and Inclusion statement
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
What do I do next?
Please submit your CV and a cover letter which details how you are the perfect person for this role.
The closing date for applications is 23.59 on Wednesday 28th January 26.
Interviews will be held in Milton Keynes on Tuesday 10th February and Manchester on Wednesday 11th February 2026
#CRE23
Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Full Job Description
Summary
We are a growing education technology company that delivers cutting-edge ‘Software as a Service’ platforms to Awarding organisations and Education Ministries around the world. We help them to provide fairer tests and greater opportunities to their candidates by enhancing the efficiency, quality, and security of their test development.
As a Service Delivery Coordinator at GradeMaker, you would work within the Delivery and Client Success team. This team manages a portfolio of clients, fostering success at all stages of the customer journey as they work within the GradeMaker platforms. This includes aligning delivery and implementation plans to clients' strategic goals, adapting site configuration, delivering flexible training, and collaborating on product development plans and long-term strategic partner support. The role of Service Delivery Coordinator is pivotal, and would suit an enthusiastic, capable, and well organised individual who is looking for a refreshing new challenge, embraces variety, seeks out new ideas and aspires to join a successful team.
Based in the Delivery and Client Success team, this position involves collaboration with colleagues and customers, with duties including:
GradeMaker SAAS Client Site: supporting site configuration (structure) and the creation and management of users in the GradeMaker site.
Client Content: supporting the set-up, creation, and transcribing of customer content.
Client Management: ensuring professional governance is in place for all customer meetings (agenda, risk log, action log etc), supporting remote and on-site customer meetings.
Data Management: proactively collating customer data, analysing trends and creating reports to support customer reviews.
Client Support: monitoring, evaluating, and dealing with customer support tickets.
Product Support: supporting the development and maintenance of user support materials.
The Individual
Bright, capable, and well organised; ability and aptitude are most critical, so we’ll consider office-based career disciplines outside of service delivery, client management or project management.
Highly customer-focused with strong interpersonal, rapport building and verbal / written communication skills.
Analytical, attention to detail, team player, positive, proactive, quick learner, keen to improve processes and ‘get things done’.
A great team player, happy to ‘help out’ in other areas to grow your experience and opportunities.
Technically capable; familiar with the use of and set up (e.g. creating user accounts) of software services, good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.