Service Coordinator - Phoenix, AZ

Job Description:

Join our Team: Service Coordinator
Phoenix, AZ
Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Service Coordinator to contribute to the Terex Services.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Service Coordinator at Terex, based in Phoenix,AZ, you'll play a pivotal role in providing administrative support of the service department. The successful candidate will handle the daily work order processes, purchase components and parts, perform data entry and change orders. Answer and direct phone calls and visiting customers for the service department and assist the service Supervisor with managing the work flow and scheduling of technicians.

What you’ll do

• Look up and order parts for shop

• Follow up on all service parts back orders

• Back-up Shop Service Supervisor

• Review blueprints, change orders, job file, and other engineering data to prepare and maintain parts listings and other documentation used for material requisitioning and disbursement, and inventory control.

• Examine engineering drawings, blueprints, orders, and other documentation for conformance to established criteria regarding materials, parts, and equipment specified

• Prepare and maintain computerized record systems providing detailed parts information, such as part numbers, complete description, quantities, operational characteristics, functions, and specifications

• Assist in determining adequate spare parts inventory requirements for customers

• Requisition materials and supplies

• Contact purchasing department, engineering department, and vendor representatives regarding procurement and availability of components

• List suppliers and bid process for each type of material used

• Compile or prepare various reports for management

• Research and investigate errors and problems to correct them

• Verify quality of work

• All other related job duties as assigned

What you’ll bring

• Highest level of integrity

• High School Diploma or GED

• Minimum of 2 years of experience in parts support 

• Excellent communication, planning and organizational skills are all essential, as well as the ability to work under pressure and meet deadlines.

• Ability to effectively communicate with customers, vendors and coworkers – verbally and written, on the phone or in person

• Solid math skills

• Keyboarding and numeric data entry skills

• Ability to work effectively in a computer environment

• Solid organization, prioritization and follow-through skills

• Customer oriented and customer responsive.

• Must be able to work within a Team concept, able to multi-task and be able to organize the workday effectively and with high degree of accuracy.

• Have a willingness to learn new skills and willing to work overtime.

• Strong PC skills to include Microsoft Office Suite

• Able to push, pull, lift, sit, stand and use miscellaneous office equipment for extended periods of time in the performance of duties.

• Attention to detail

• Ability to work effectively in a fast-pace, time-sensitive, quick changing work environment

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.
•  Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
•   Our top priority is creating an inclusive environment where every team mem ber feels safe, supported, and valued.
•  We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
•  We are committed to helping team members reach their full potential.
•  Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
•  We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
•  For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate
• The compensation range for this position is $26-$31 hourly. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
• This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.