Service Coordinator - Commercial Roofing

(Commercial Roofing - Service Division)

THE FLYNN WAY

“The Flynn Way” is the way we do things at Flynn. It is not one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn’s culture. 

 

·       Competitive Salary 

·       Medical, Dental, and Vision Insurance

·       Paid time off and paid holidays

·       401(k) w/ company match

·       Life Insurance and Disability Insurance

·       Employee and Family Assistance Program

·       Health Club reimbursement program (specific Health Clubs)

·       Paid time off and paid holidays

·       Flynn University: Education & Leadership Development

 

We are looking for a positive attitude in a fast-paced environment.  This position is often the first contact our customers have with our company, Customer Service skills and friendly/helpful demeanor are required!  Must be self-motivated and organized! Proficiency with Microsoft Office Suite and web-based software are key to the success of this role as well

•              Review contracts to confirm job requirements and ensure accuracy.

•              Schedule and coordinate service job assignments effectively.

•              Order materials, supplies, and equipment tailored to specific job needs.

•              Prepare work orders and handle related correspondence.

•              Maintain accurate and complete documentation for all completed work and service calls.

•              Provide Foremen and crews with detailed job information, including scope, timelines, and safety requirements.

•              Keep field staff records up to date, including licenses, applications, and police/ security checks.

•              Respond promptly to customer inquiries and dispatch crews for service calls, especially for leaks and urgent maintenance.

•              Maintain on-call status as required to support emergency service needs.

 

•              Previous experience in a construction environment is considered an asset.

•              Display excellent interpersonal and communication skills, both written and verbal.

•              Ability to pay strong attention to detail.

•              Form and maintain customer relations, in person, through email, and over the phone.

•              Ability to multitask, prioritize, stay organized, and perform in a deadline-oriented environment.

•              Reliable, with strong problem-solving skills.

•              Work independently as well as in a team-based environment.