Service Business Operations Specialist

Job Description Summary

Responsible for activities and processes for driving first class service contracts process execution, data accuracy and billing excellence. He/she will manage the day-to-day operations, ensuring key Business Operations KPIs are met and workload is evenly distributed across the team. Support the business operations leader on activities are related to driving growth by setting up effective processes to collect & analyze data.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities:

The primary focus of this role is to support Business Operations Department in the development and growth. This may include but not be limited to the following:

• Ensure first class service contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, and modifications to the existing contracts. 
• Update Service Max with all newly installed and rev rec’d systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
• Ensure quality and integrity of the customer contracts as they are entered into the system.
• Utilizes general business knowledge acquired through education or prior experience. Understands how efforts within the team contribute to overall objectives.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Ensure timely and accurate billing of customers for contract and non-contract services. 
• Keeping SFDC up-to date by updating opportunities and utilize SFDC to create and export useful reports.
• Analytical reports to be published will include, but not be limited to, Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.
• Work closely with Service Team, Finance, and cash team to resolve and process-related issues. 
• Supporting Business Operations team in all requirements within their scope.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Provide regular update for the business requirements status to the Business Operations Leader.
• Effectively manage and prioritize various projects with minimal supervision.
• Special projects as and when assigned.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

Required Qualifications:

• A bachelor’s degree from an accredited college or university.
• Minimum 2–3 Years’ experience with Business Administration or Finance or Accounting degree. 
• Excellent written and verbal communication skills.
• Fluent in English and Arabic (essential).
• Proficient at PC office software such as excel, word, PowerPoint etc. 
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.

Desired Characteristics

• Finance and Accounting is preferred.
• Proficiency in Microsoft Excel for data analysis and reporting.
• Experience in operating any ERP/CRM solution.
• Excellent communication & Interpersonal skills. 
• Ability to adapt to change and demonstrate flexibility at all times.

Additional Information