Service Appointment Coordinator

Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you!  

We're looking for a Service Appointment Coordinator to be the heart of our Service customer support team at Bolton Ford. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us!  

As a Service Appointment Coordinator, you will be responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders.     

Here’s What You’ll be Doing:   

• Schedule and confirm customer appointments efficiently to optimize dealership operations
• Greet clients professionally and assist with their scheduling needs
• Maintain accurate records of appointments and customer interactions
• Collaborate with the service team to coordinate customer visits
• Follow up with clients to confirm upcoming appointments and gather feedback
• Manage customer inquiries related to appointments via phone and email
• Follow up with customers after service visits
• Schedule appointments from call lists within the dealership customer database
• Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.  

Skills and Qualifications 

• Proven experience in appointment scheduling or customer service within the automotive industry or related field
• Excellent communication skills in verbal and written English
• Strong organizational skills with attention to detail
• Ability to multitask effectively in a fast-paced environment
• Proficiency with CDK dealership management software is an asset
• Professional appearance 
• Ability to work collaboratively within a team
• Positive attitude focused on delivering exceptional customer experiences

Experience (Preferred):

• Car dealership: 1 year
• Customer service: 2 years
• Service appointment coordination: 1 year
• CDK: 1 year
   

Licence/Certification:

• Ontario G Driving Licence with clean abstract (required)

Why Work For Pfaff? 

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package. 

• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance. 

• Vacation and Paid Time Off

• Track Days and Events

• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S. 

• Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount. 

Job Type: Full-time
Pay: $20.00 per hour + bonus pay
Expected Hours: 40–43 per week
Work Location: In person

Vacancy: This is an additional position.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. 

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process    

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.