Wellways

Service and Transition Navigator

QLD, Toowoomba Kitchener St Full time

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

  • Full time, ongoing opportunity in Toowoomba Integrated Mental Health Hub
  • $44.58 per hour (SCHDAS Level 4B) + Leave loading + Salary Packaging
  • Support people to navigate services, transitions and build community connections

The Toowoomba Integrated Mental Health Hub is an innovative new model of integrated stepped care, transforming the way mental health and wellbeing support is delivered across Queensland. Wellways, together with our consortia partners Each, Lumsden Psychology, QPASTT and Goondir will provide seamless, free and voluntary services built on the principles of no wrong door, community inclusion and consumer choice and control.

About you

You’re someone who believes in people’s potential. You bring empathy, patience and a genuine interest in helping others thrive. With strong communication skills and a values driven approach, you are able to support people in a way that is respectful, encouraging and practical.

About the role

As a Service and Transition Navigator, you will use your personal lived experience of recovery to walk alongside people as they navigate change, connect with supports and move towards what matters most to them. This role is grounded in hope, mutual learning and strong relationships, using positive self-disclosure and role modelling to support recovery and wellbeing.

Working closely with a multidisciplinary team, you will provide practical, strengths based peer support that helps people overcome day-to-day barriers, build confidence and stay connected to the services and communities that support them.

In this role, you will support participants, families and carers to navigate local services and transitions in a way that is person-centred, inclusive and responsive.
 

You will also:

  • Deliver intentional, recovery-oriented peer support and service navigation using the Intentional Peer Support framework
  • Support intake, planning and coordinated transitions
  • Facilitate peer groups, build capacity and support engagement with community
  • Collaborate with clinical and community partners to support planning, safety and coordinated care
     

Some pre-employment requirements

  • Certificate IV/Diploma in Mental Health or Peer Work, AOD or tertiary qualification in social science or 1+ year relevant work
  • Experience in mental health sector or intentional Peer Support Training
  • National Police Check
  • Current Working with Children Check - employment
  • NDIS Workers Screening check
  • Evidence of right to work in Australia
  • 100 points of identification
  • NDIS Workers Orientation module certificate – free online course

Toowoomba Integrated Mental Health Hub will provide the community with a free, safe and welcoming space to access mental health advice, supports and services.

What we can offer you

  • A purpose driven culture where people can thrive, everyone is respected, and differences are valued
  • An equitable, diverse, and socially inclusive work environment
  • Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
  • Meal and Entertainment allowance via salary packaging up to $2,650 per annum
  • Receive 17.5% leave loading every time you take annual leave
  • Paid parental leave after 12 months of ongoing employment
  • Paid cultural leave where applicable
  • Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Laura Lattanzio, via email llattanzio@mentalhealthwellbeing.org

To view the full Position Description and submit your cover letter and application, click APPLY

We encourage early applications as interviews will begin prior to advertising closing date.

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

Use your lived experience of recovery to inspire hope, build connection and support recovery-focused transitions through compassionate, person-centred peer support.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close

25/01/2026