Service Advisor

This role is to be in the forefront of the repair and service opportunities. While working with the Service Coordinators, the SA is to execute the commercial functions to communicate with customers and meet the customer’s needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair or service jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting visitors as necessary.

Responsibilities:

• Prepare professional quotations for repair and service to all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task.

• Using internal software to provide detailed valve evaluation summaries

• Provide timely responsiveness to all viable customer service and repair inquiries. 

• Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry

• Provide clean Order Transfer files to the Service Coordinator in the agreed upon time frame

• Coordinate with the Commercial Operations Manager on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines

• Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts

• Communicate with customers on a daily basis in regard to the repair and field services that are in-house

• Comply with Flowserve goals, objectives and policies

Requirements:

• Minimum of an Associates Degree from a college or technical school; or 1-2 years with related Planning and/or training for a service position; or equivalent combination of education and experience
• Knowledge of industrial equipment. Valves and automation
• Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role
• Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers
• Detail oriented with strong interpersonal and organizational skills
• Willingness to work over-time as required
• 20% travel

Preferred:

• Working ERP knowledge with Oracle preferred and/or SAP experience

• Valve and Actuation quotation experience is beneficial

• Systems, Control Loops, and Valves experience preferred

• Knowledge and experience serving the variety of process control markets associated with the assigned products and/or region

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options)

• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance

• Short and Long Term Disability

• Retirement Planning, 401(k) plan, & Financial Wellness Resources

• Educational Assistance Program

• Time off Policies (including sick leave, parental leave, and paid vacation)

• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.